Hello,

We appreciate your prompt response.

We’ve applied patches – https://prnt.sc/UgNatZS0cdk3 , then re-saved attributes https://prnt.sc/mvFRerrqAit_ > https://prnt.sc/iwyP_Cc8TUTO

Please try the following solution:
1. Navigate to Products > Attributes
2. Edit the specific attribute.
3. Re-select the attribute type.
4. Click Save to apply the changes.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message and for providing the details.

Certainly, you can achieve the desired styling for the active swatch using custom CSS. Please find the code below:

.single-product li.type-label.subtype-square.selected {
    color: white;
    background-color: #0a3ddc;
}

Best Regards,
8Theme’s Team

Hello,

Please note that both the static block and the text are part of the same description https://prnt.sc/BllYDFGO7tVH , which means it is currently not possible to display them in separate locations. However, you can add the text here – https://prnt.sc/3ILf9AaGmd_m

Archive Products Builder > Edit Template > Add the “Second Archive Description” element to the desired section of your page layout.

Best regards,
The 8Theme Team

Hello,

1/ We are unable to access the dashboard using the credentials you provided. Kindly review the login details and provide updated information.

2/ You are using the Dokan plugin, but [mvx_vendorslist orderby=”registered” order=”ASC”] is from another plugin. You need to change this content to a shortcode from the Dokan plugin – https://dokan.co/docs/wordpress/getting-started/dokan-shortcodes/

3/ You need to update the XStore Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand the importance of having a reliable preorder feature for your products. While our theme does not include a built-in preorder option by default, you can use a trusted third-party plugin that is widely used within the WooCommerce community.

One such plugin is “Pre-Orders for WooCommerce” by Bright Plugins or “YITH Pre-Order for WooCommerce.” Both are well-maintained and offer flexible options to manage preorder functionality effectively. We suggest reviewing their features to determine which best suits your needs.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve changed the settings for you. Please clear the cache and check the result – https://prnt.sc/8jHehGRlSBgn

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’ve disabled the stretch option – https://prnt.sc/aBcSk8kkyD2r Please check now – https://prnt.sc/n_r60MI0JDc8

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for choosing XStore.

Please note that the full demo content is available directly through the XStore Control Panel within your WordPress dashboard. To access all 140+ pre-built demos, kindly ensure that the XStore Core plugin is installed and activated. Once activated, navigate to XStore > Import demos, where you will be able to view (scroll) and import all available demos.

If you are seeing only a limited number of demos, it may be due to a temporary issue with plugin activation or a caching problem. We recommend clearing your browser cache and refreshing the page. Additionally, please make sure your theme and all required plugins are updated to the latest versions.

At this time, we do not provide a separate XML package for manual demo import, as the recommended and most efficient method is through the built-in demo importer in the XStore Control Panel.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

We can not log in, unfortunately – https://prnt.sc/zumUmrAW5IOp

Please go to Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on the frontend, borders should disappear.

Best Regards,
8Theme’s Team

Hello, Luke,

Thank you for reaching out to us.

The current configuration of the mobile menu does not support the mega menu functionality, as it is not suitable for display on mobile devices. Therefore, we kindly ask you to create a separate Mobile Menu. Please go to Appearance > Menus > create a new menu, then go to Header Builder > Mobile menu settings > select the menu.

Warm Regards,
The 8Theme Team

Hello,

The scroll should be accessible – https://gyazo.com/449fed03fcc81a96d867146a950abaf7

Warm Regards,
The 8Theme Team

Hello,

If you are unsure which plugins to deactivate, please refer to the following screenshot: https://prnt.sc/TZVK2KfsgJH5. We recommend deactivating all plugins initially. Only the necessary ones will be activated automatically during the import process.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Here are screenshots of wp-rocket settings from this demo – https://xstore.8theme.com/elementor3/electronic-mega-market/ :
https://prnt.sc/KrryjX_ich6Y https://prnt.sc/VBDdWj3ZYhuU https://prnt.sc/6N8rQVS_SLk8 https://prnt.sc/ALcbp5Wf8-Jo https://prnt.sc/Z9bJEfzDOaVb
and Theme Options > Speed Optimization: https://prnt.sc/twyscE-bRpkR https://prnt.sc/csnOZ-FtcSli https://prnt.sc/bQ3uplRJr4IS

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Here is a list of slides https://gyazo.com/b9de0cf9d710c107a6c39a7adf769289, and this article provides step-by-step instructions on how to delete slides: https://www.sliderrevolution.com/manual/adding-deleting-and-duplicating-slides/

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

We hope this message finds you well.

First of all, please accept our apologies for the delayed response due to the weekend.

We have noticed that you have already updated the theme. Thank you for that.

To further assist you, we kindly ask you to follow the steps below:

1. We recommend deactivating all third-party plugins that are not included with the XStore theme. You can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating the additional plugins, please clear your browser cache and check if the issue persists. It is possible that one of the third-party plugins is causing the problem.

2. If the issue remains unresolved, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching, please clear the cache and test again. The issue might be related to custom code within your Child theme.

Please let us know the results of the above tests. If neither of these steps resolves the issue, kindly proceed with step 3 below. However, we would appreciate it if you could first complete the two tests mentioned above and share the outcomes with us.

3. If the problem still persists, please provide us with a link to the product in question, as well as FTP access, so that we can investigate the issue more thoroughly.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team