Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

In order to assist you more effectively, we kindly ask that you provide video demonstrations of the issues you are experiencing, along with the steps that lead to them. This will greatly help us in understanding and replicating the problems on our end.

Please upload the videos to a file-sharing service, such as https://fex.net/, and share the download links with us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Please read about AMP in our docs – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

2/ Could you please let us know which browser you are currently using?

3/ We would appreciate it if you could provide a link to the specific page you are referring to.

4/ https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

5/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Header Builder > Sticky header > https://prnt.sc/t9TBxzOSxvYG

Warm Regards,
The 8Theme Team

Hello, Regis,

Please ensure that you are using the latest version of the theme and the core plugin.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Once this is confirmed, kindly provide us with temporary access so that we can check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It appears that the sticky option may need to be disabled.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Organic Ecommerce Store,

We’d like to update you on the speed and performance improvements in XStore.
Over the past few months, our team has focused heavily on optimizing theme performance. As evidence, our public optimised demo now scores 98+ on mobile and 100+ on desktop in PageSpeed tests—showing that XStore is fully tuned for speed.

https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

However, we’ve identified another major factor affecting site responsiveness: bot traffic. On several client sites, automated bots have been generating large numbers of requests to dynamic filter URLs on the shop page over 50K requests per day. Even on powerful servers, this volume of repeated queries can cause noticeable slowdowns.

To help you investigate this, we’ll share detailed screenshots in the private support area showing bot-generated request patterns. You’ll see exactly why your server may be under strain.

What we’ve done so far:
• Reviewed and optimized all frontend assets (CSS/JS, images, lazy-loading).
• Improved our AJAX-filter endpoints to reduce query overhead.
• Hardened nofollow and other standard directives—though some bots still ignore them.

Our team continues to refine these protections. In the meantime, please verify whether bot traffic is impacting your site’s load.

Next steps:
1. Upgrade to XStore 9.5.1. This release includes all our latest speed optimizations and server-side performance enhancements. You can download the archive in the Downloads section on our website https://www.8theme.com/downloads/ or from your Downloads area on ThemeForest.
2. Deploy a bot-protection service.
To block 100% of unwanted crawlers, consider using Cloudflare (or a similar WAF) to filter malicious traffic before it reaches your server.

Thank you for your patience. If you have any questions or need help reviewing your server logs and request patterns, please let us know in the private support forum.

Best regards,
The XStore Team

Hello,

We appreciate your prompt response.

1/ Click here to edit the page using Elementor – https://prnt.sc/1lGwNjENVo1o

2/ Please check now https://prnt.sc/3Ov8IvDfdmTm https://healingwithtcm.com/shop/

3/ There should be no conflict.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

Hello,

We are kindly awaiting your response at the following link:
https://www.8theme.com/topic/i-cant-edit-the-product-sheet-with-lementor-but-only-from-the-single-product-template/#post-448846

We would greatly appreciate it if you could communicate with us directly rather than duplicating the request.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

You do not need an additional plugin, please watch this video about built in variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate you providing detailed information regarding the issue you’re experiencing after updating to the new theme version. Based on the console errors and your description, it appears that some theme files, such as main.js, are not being properly loaded, which may be causing the “Add to Cart” functionality to fail on cellular networks.

The 404 error for main.js suggests that the file is either missing or not correctly referenced in the updated theme version. This could also explain why reverting to the older version resolved the issue.

To assist you further, we kindly recommend the following steps:

1. Ensure that all theme files have been correctly uploaded during the update process. You may try re-uploading the theme via FTP to make sure no files are missing or corrupted.
2. Clear your site and browser cache, as well as any CDN cache if applicable.
3. Temporarily disable any caching or optimization plugins to rule out conflicts.
4. Check your child theme (if used) for any outdated template overrides or custom scripts that may not be compatible with the latest theme version.

If the issue persists after these steps, please provide us with temporary wp-admin and FTP access via the private area of your support topic so we can investigate the issue directly and assist you more efficiently.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Go to Static blocks > edit the content of the block https://prnt.sc/I5TFw5ovvAmG selected as content of Newsletter in Theme Options > Header Builder > Newsletter – https://prnt.sc/pXenwVXmWL55

Warm Regards,
The 8Theme Team