Hello,

Thank you for reaching out to us.

Please provide temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your kind words.

To access and import the demo content, please follow these steps:

1. Navigate to your WordPress Dashboard.
2. Go to XStore > Import Demos.
3. From there, you can browse and select the demo you would like to import.
4. Click the “Import” button and follow the on-screen instructions to complete the process.

Before proceeding, we kindly recommend the following:

– Please delete any existing content prior to importing a new demo version. You may refer to this screenshot for guidance: https://prnt.sc/XxzTNQ6r3jYG
– Temporarily disable any caching plugins to avoid potential conflicts during the import process.

Should you encounter any difficulties or require further assistance, please do not hesitate to contact us. We are always happy to help.

Best Regards,
8Theme’s Team

Hello,

1/ Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ XStore Builders > Archive products > edit template > products settings > https://gyazo.com/fb48035a3027c1892ddb2e2216ef4ed1

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Single post > edit template, for example https://prnt.sc/TRve7uZdf4ds https://prnt.sc/kXNJPC53VRrP

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Spes31,

We apologize for the delay in our response.

Unfortunately, we are unable to log in using the credentials you provided. Please refer to the following screenshot for more details: https://prnt.sc/lmRCGEiEdcYl

We kindly ask you to verify the login details and provide updated access if necessary.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello, Fardin,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We noticed that you recently rated the XStore theme with 4 stars on ThemeForest. We truly appreciate your feedback!

If there’s anything we can do to improve your experience and earn a 5-star rating, please let us know — we’re always here to help and improve.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ SKU can be visible – https://prnt.sc/sAkQx1LmnDTU

2/ Please note that the “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked). – https://woocommerce.com/document/editing-product-data-tabs/

3/ Please check now – https://gyazo.com/49fa2c120d0dbd5a6292257254940dff

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

This custom CSS code can be used:

.etheme-product-grid-item ins .amount {
    font-size: 20px;
}
.etheme-product-grid-item ins {
    padding-left: 1px !important;
}
.etheme-product-grid-item  {
    font-size: 14px;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

At the moment, XStore with Elementor does not include a built-in Team Members Grid element with category filter functionality similar to AJAX filters used in Blog or Portfolio elements. While you can create a basic team section using Elementor widgets and XStore elements, advanced filtering by category as shown in your examples would require additional customization or the use of a third-party plugin.

You may consider using a third-party plugin such as the ones you referenced (e.g., Team Ultimate or Elfsight Team Showcase) to achieve the desired functionality.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’re glad to hear that you’ve successfully installed both the main and child themes along with the required plugins. To proceed, please activate the child theme. The child theme is designed to allow you to make customizations without affecting the main theme’s core files, ensuring that your changes are preserved during future updates.

Once the child theme is activated, you can begin making your modifications there.

If you need any further assistance, feel free to let us know — we’re here to help.

Best Regards,
8Theme’s Team

Hello,

We understand that you have previously shared wp-admin access with our team. However, please note that FTP access is different and is required for certain types of troubleshooting and file-level adjustments.

We kindly ask you to provide FTP access so we can assist you more effectively.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you are experiencing slow loading times when using Elementor. We understand how important it is to have a smooth and efficient editing experience.

To help resolve this issue, please try the following steps:

1. Clear your browser cache and cookies.
2. Ensure that your WordPress, theme, and all plugins are updated to their latest versions.
3. Deactivate all third-party plugins temporarily to check if any of them are causing a conflict.
4. Increase your PHP memory limit to at least 256M.
5. Check your server performance and consider upgrading your hosting plan if necessary.

If the issue persists, please provide us with temporary wp-admin access and FTP credentials via the private content area so we can investigate further.

We appreciate your cooperation and look forward to resolving this for you as soon as possible.

Best Regards,
8Theme’s Team