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Viewing 30 posts - 1,231 through 1,260 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    July 28, 2025 at 07:34

    Hello,

    We appreciate your prompt response.

    We’ve imported the demo content on your site https://prnt.sc/gDVM-n1Csevp

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 28, 2025 at 07:33

    Hello,

    Thank you for reaching out to us.

    Please provide temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 28, 2025 at 07:21

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 28, 2025 at 07:20

    Hello,

    Thank you for your kind words.

    To access and import the demo content, please follow these steps:

    1. Navigate to your WordPress Dashboard.
    2. Go to XStore > Import Demos.
    3. From there, you can browse and select the demo you would like to import.
    4. Click the “Import” button and follow the on-screen instructions to complete the process.

    Before proceeding, we kindly recommend the following:

    – Please delete any existing content prior to importing a new demo version. You may refer to this screenshot for guidance: https://prnt.sc/XxzTNQ6r3jYG
    – Temporarily disable any caching plugins to avoid potential conflicts during the import process.

    Should you encounter any difficulties or require further assistance, please do not hesitate to contact us. We are always happy to help.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 28, 2025 at 07:10

    Hello, leveltgp

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 27, 2025 at 12:03

    Hello,

    1/ Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    2/ XStore Builders > Archive products > edit template > products settings > https://gyazo.com/fb48035a3027c1892ddb2e2216ef4ed1

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 27, 2025 at 11:57

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 27, 2025 at 11:56

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Single post > edit template, for example https://prnt.sc/TRve7uZdf4ds https://prnt.sc/kXNJPC53VRrP

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 27, 2025 at 10:00

    Hello, Egypiana,

    We’ve answered you here – https://www.8theme.com/topic/the-theme-cant-complete-importing-the-demo-content/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 27, 2025 at 09:59

    Hello, Spes31,

    We apologize for the delay in our response.

    Unfortunately, we are unable to log in using the credentials you provided. Please refer to the following screenshot for more details: https://prnt.sc/lmRCGEiEdcYl

    We kindly ask you to verify the login details and provide updated access if necessary.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 27, 2025 at 09:56

    Hello,

    Thank you for reaching out to us.

    We’ve imported the demo content for you.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 17:02

    Hello,

    Thank you for reaching out to us.

    1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 16:40

    Hello,

    We appreciate your prompt response.

    You mentioned that you have provided temporary admin access in the Private Content Area, however, we are unable to locate or access the credentials. To proceed with further assistance, we kindly ask you to provide the following details once again:

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 16:37

    Hello, Fardin,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We noticed that you recently rated the XStore theme with 4 stars on ThemeForest. We truly appreciate your feedback!

    If there’s anything we can do to improve your experience and earn a 5-star rating, please let us know — we’re always here to help and improve.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 16:31

    Hello,

    1/ We sincerely appreciate your detailed feedback and are truly sorry to hear about the difficulties you’ve been experiencing with the XStore theme and the XStore Core plugin. We understand how frustrating high CPU usage can be, especially when it impacts the performance of your website and your ability to manage client projects efficiently.

    Please rest assured that performance optimization is a priority for our development team. We are continuously working to improve the efficiency of our theme and its associated plugins, including the XStore Core plugin. Each of our updates includes performance improvements.

    We kindly ask you to download the latest archives for testing from the Private Content Area.

    2/ In order to investigate the cause of the slow loading on your server—whether it may be due to bot attacks or excessive crawling—we kindly request that you provide us with your cPanel access credentials. This will enable us to conduct a thorough analysis and assist you more effectively.

    For your reference, you may find this related discussion helpful: https://www.8theme.com/topic/my-website-cpu-usage-100-after-this-xstore-theme/#post-450472

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 15:53

    Hello,

    Thank you for reaching out to us.

    1/ SKU can be visible – https://prnt.sc/sAkQx1LmnDTU

    2/ Please note that the “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked). – https://woocommerce.com/document/editing-product-data-tabs/

    3/ Please check now – https://gyazo.com/49fa2c120d0dbd5a6292257254940dff

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 15:48

    Hello,

    Thank you for your message.

    We are glad to hear that updating the XStore parent theme resolved the issue and everything is now working correctly.

    If you need any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 15:44

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable all 3rd-party plugins and then import the demo content.
    We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

    Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

    Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 13:49

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing a “508 Resource Limit Reached” error on your website, firstidea.in. This type of error typically indicates that the server resources allocated to your hosting account—such as CPU, RAM, or concurrent processes—have been exceeded.

    While this issue is generally related to server configuration or resource usage, we are happy to assist you in identifying any theme-related factors that may be contributing to the problem. To proceed, we kindly ask you to provide the following information:

    1. Temporary admin access to your WordPress dashboard.
    2. FTP or cPanel access, if possible.
    3. A list of any recent changes or updates made to the website (e.g., plugin installations, theme updates, custom code additions).

    Once we receive this information, our team will investigate the issue further.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 13:46

    Hello,

    Thank you for reaching out to us.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 12:34

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 12:17

    Hello,

    Thank you for reaching out to us.

    This custom CSS code can be used:

    .etheme-product-grid-item ins .amount {
        font-size: 20px;
    }
    .etheme-product-grid-item ins {
        padding-left: 1px !important;
    }
    .etheme-product-grid-item  {
        font-size: 14px;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 10:28

    Hello,

    Thank you for reaching out to us.

    We appreciate your detailed explanation. At the moment, the XStore “Filter by Availability” widget does not support setting a default filter option such as “In Stock” while still allowing users to manually deselect it to view out-of-stock items. The widget is designed to reflect user-selected filters rather than applying a default state automatically.

    However, we understand how this functionality could be beneficial for your store’s user experience. We recommend considering a custom development approach to achieve this behavior. Alternatively, you may explore third-party filtering plugins that offer more advanced default filter settings.

    Also, please read this article – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 26, 2025 at 07:42

    Hello,

    Thank you for reaching out to us.

    At the moment, XStore with Elementor does not include a built-in Team Members Grid element with category filter functionality similar to AJAX filters used in Blog or Portfolio elements. While you can create a basic team section using Elementor widgets and XStore elements, advanced filtering by category as shown in your examples would require additional customization or the use of a third-party plugin.

    You may consider using a third-party plugin such as the ones you referenced (e.g., Team Ultimate or Elfsight Team Showcase) to achieve the desired functionality.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 25, 2025 at 21:06

    Hello,

    Thank you for your message.

    Yes, that is correct. All modifications and customizations should be made within the child theme. You do not need to make any changes to the main (parent) theme, nor do you need to activate it in WordPress. The child theme will inherit the functionality and styling of the parent theme while allowing you to safely apply your own changes without affecting the original theme files.

    If you have any further questions, feel free to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 25, 2025 at 20:33

    Hello,

    Thank you for reaching out to us.

    We’re glad to hear that you’ve successfully installed both the main and child themes along with the required plugins. To proceed, please activate the child theme. The child theme is designed to allow you to make customizations without affecting the main theme’s core files, ensuring that your changes are preserved during future updates.

    Once the child theme is activated, you can begin making your modifications there.

    If you need any further assistance, feel free to let us know — we’re here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 25, 2025 at 16:37

    Hello,

    We appreciate your prompt response.

    Kindly download the latest versions of the theme and core plugin from the link provided in the Private Content area, and upload them to your website.

    Additionally, we recommend disabling any unused Elementor widgets and features through the Elementor settings panel to help reduce overhead. You can find more information here: https://elementor.com/help/element-manager/

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 25, 2025 at 15:18

    Hello,

    We understand that you have previously shared wp-admin access with our team. However, please note that FTP access is different and is required for certain types of troubleshooting and file-level adjustments.

    We kindly ask you to provide FTP access so we can assist you more effectively.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 25, 2025 at 15:17

    Hello,

    A similar question has been addressed on the official Polylang support forum. They recommend referring to the following article in their documentation for guidance:
    https://polylang.pro/how-to-translate-elementor-with-polylang/#translate-templates

    You may also find this related forum topic helpful:
    https://wordpress.org/support/topic/how-to-translate-templatelys-header-and-footer-using-polylang/

    If you have any further questions regarding the Polylang plugin, we kindly suggest reaching out directly through their support forum. Please note that our support is dedicated exclusively to our own products.

    Thank you for your understanding.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 25, 2025 at 15:13

    Hello,

    Thank you for reaching out to us.

    We’re sorry to hear that you are experiencing slow loading times when using Elementor. We understand how important it is to have a smooth and efficient editing experience.

    To help resolve this issue, please try the following steps:

    1. Clear your browser cache and cookies.
    2. Ensure that your WordPress, theme, and all plugins are updated to their latest versions.
    3. Deactivate all third-party plugins temporarily to check if any of them are causing a conflict.
    4. Increase your PHP memory limit to at least 256M.
    5. Check your server performance and consider upgrading your hosting plan if necessary.

    If the issue persists, please provide us with temporary wp-admin access and FTP credentials via the private content area so we can investigate further.

    We appreciate your cooperation and look forward to resolving this for you as soon as possible.

    Best Regards,
    8Theme’s Team

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    Viewing 1,260 results - 1,231 through 1,260 (of 3,557 total)
Viewing 30 posts - 1,231 through 1,260 (of 3,557 total)
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