Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 30, 2025 at 19:32
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We are currently unable to log in to the WordPress admin panel and would like to confirm whether any changes have been made to the wp-admin access credentials.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 30, 2025 at 15:03
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Other areas:
Theme Options > Styling/Colors. While this method updates many areas of the site, some elements—such as icons, buttons, and other components—may require additional configuration to reflect the new color consistently.
Edit content of pages, builders, static blocks using Elementor > change settings of elements;
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 30, 2025 at 07:11
Hello,
Thank you for reaching out to us.
Private Content
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
July 30, 2025 at 07:08
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 30, 2025 at 07:07
Hello,
We appreciate your prompt response.
We kindly ask you to clear your browser cache and check if the issue has been resolved.
If the problem persists, please let us know which browser you are using and provide us with screenshots of what you are seeing. This will help us investigate the matter more effectively.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 30, 2025 at 07:00
Hello,
Thank you for reaching out to us.
This situation is caused by – https://prnt.sc/-z3CDtIbEZOC Please check or provide us with temporary wp-admin access.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 29, 2025 at 07:37
Dear Customer,
We hope this message finds you well.
It appears that the issue you encountered may be related to the following: https://prnt.sc/bxKRWnFcUV6E . Specifically, some WordPress installations do not support renaming the child theme during the setup wizard or while importing our demo content.
The simplest solution would be to proceed with the installation without renaming the child theme. Please leave the default name as “XStore Child.” Once the installation is successfully completed, you may rename the child theme later by editing the style.css file, if needed.
Additionally, another factor that may have interfered with the successful import is the presence of third-party plugins. For example, we temporarily deactivated the “Object Cache Pro” plugin on your website before the import process and reactivated it after the installation was successfully completed.
Please clear the cache and check the demo content on your site now.
Should you have any further questions or require assistance, please do not hesitate to contact us.
Best regards,
8Theme Team
Alex Carter
Support staff
July 29, 2025 at 07:27
Hello,
If you would like the same static block content to be displayed across all categories except for a few that require different content, we recommend manually adding the shortcode of the static block to the category descriptions where needed.
Alternatively, you can navigate to XStore Builders > Archive Products and create a new template. You may import the content from the current template and replace the top block content as needed. Then, using the conditions feature when saving the template, you can assign it to display only on the specific category pages of your choice. https://prnt.sc/m9-PzMZRojup
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 13:39
Hello,
Thank you for your understanding and cooperation.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 12:10
Hello,
Please note that your previous attempts with the import were made before we provided our assistance. Since we have now completed the necessary setup, the import process should be functioning correctly—provided that no changes have been made to the theme files or any third-party plugins installed that could potentially cause conflicts.
Could you please provide the URL of the page containing the text you mentioned? We have noted that the information is outdated and needs to be revised.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 12:07
Hello,
Thank you for reaching out to us.
This task has been forwarded to our developers, and they will review the possibility of implementing a fix.
The issue is related to recent Elementor updates and code changes, which currently impose certain limitations on such functionality.
We kindly request that you download the necessary files of elements from the following link: https://new.fex.net/s/c6kptfd – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 12:06
Hello,
It was necessary to simply re-save the permalinks. If you change the URL (address) of the shop page, it is likely that you will need to regenerate them again.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 10:08
Hello,
We have re-saved the WordPress permalink settings as requested. Kindly clear your website and browser cache, and then check if the issue has been resolved.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
July 28, 2025 at 10:03
Hello,
Thank you for reaching out to us.
Please note that the child theme does not inherit the theme options of the parent theme.
In your case: go to Theme Options (when the child theme is activated) > Import/Export > download the export file. After that, activate the parent theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 08:46
Hello,
We appreciate your prompt response.
We’ve installed the Core plugin and imported the demo content for you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 08:18
Hello,
Solved. Please clear the cache and check.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
July 28, 2025 at 08:13
Hello,
We have temporarily disabled the cache plugin on your website.
We’ve added a video example via the Private Content area.
Best regards,
The 8Theme Team
Please contact administrator for this information.
