Hello,

We appreciate you taking the time to check the issue. Since you have already contacted WooCommerce support, we recommend continuing to work with them for further assistance, as the issue may be related to their plugin or configuration.

If there is anything else we can help you with from our side, please don’t hesitate to let us know.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check now – https://prnt.sc/FQBfz8QcItSw

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please check the product page now – https://prnt.sc/gAbCC8RdKmyP > https://prnt.sc/j0zidpPWseKr

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out.

Please note that the functionality you are referring to is currently unavailable due to recent script changes in the Elementor plugin. However, we would like to inform you that our development team is aware of this and is currently reviewing the matter to explore possible solutions.

In the meantime, we recommend using our XStudio, which offers a wide range of pre-designed sections that you can easily import into your project. You can access it here: https://xstore.8theme.com/studio
https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Thank you for your understanding and continued support.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have disabled the Menu cache through Theme Options > Speed Optimization. Kindly clear your browser cache and check if the issue has been resolved.

Should you need any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

You need to translate the parent theme, not the child’s one.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please contact your hosting provider to solve this memory issue – https://prnt.sc/iK1P_nZUpfSQ
Read more – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for providing the references.

We are unable to log in using the credentials you have provided. Could you please verify them?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you are experiencing 502 errors after installing our theme. We understand how frustrating this can be, especially when it affects your ability to work with Elementor.

This type of error is often related to server-side limitations or conflicts. Since you mentioned that you are using Namecheap WP hosting, we recommend the following steps to help resolve the issue:

1. Increase PHP Memory Limit:
Please ensure that your server has at least 256MB of PHP memory limit. You can request this adjustment from your hosting provider if needed.

2. Check PHP Version:
Make sure your server is running PHP version 7.4 or higher, as our theme and Elementor require updated PHP versions for optimal performance.

3. Disable Unused Plugins:
Try deactivating all third-party plugins except for Elementor and our theme’s required plugins. Then, check if the issue persists. If the error disappears, reactivate the plugins one by one to identify any conflicts.

4. Enable Debug Mode:
You can enable WordPress debug mode by adding the following lines to your wp-config.php file:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
This will help identify any specific errors in the debug.log file located in the wp-content directory.

5. Contact Hosting Support:
Since 502 errors are often related to server configuration, we also recommend contacting Namecheap support to check the server logs and ensure there are no restrictions or timeouts affecting the Elementor editor.

If the issue continues after trying the above steps, please provide us with temporary wp-admin access and FTP credentials via the private area of our support forum so we can investigate further.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please rename https://prnt.sc/VCbl28PvOg5C to xstore-core-ko_KR.po and https://prnt.sc/WGEdrTDyC-bD to xstore-ko_KR.po

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team