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Forum Replies Created

Viewing 30 posts - 91 through 120 (of 3,557 total)

← 1 2 3 4 5 … 117 118 119 →

Alex Carter

Support staff

November 9, 2025 at 20:50

Hello,

We appreciate your prompt response.

1) On your computer, open Chrome.
2) At the top right, click More More and then Delete browsing data.
3) Choose a time range, like Last hour or All time.
4) Select the types of information you want to remove.
5) Click Delete data.

If you delete cookies while signed in to Chrome, Chrome refreshes the Google cookies that keep you signed in. This happens so that Chrome can continue to work as you expect. To delete Google cookies, sign out of Chrome first.

For more information, please follow this article – https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Warm Regards,
The 8Theme Team

#459192 Copied In reply to: Edits in Almentor are not responsive to the site

Alex Carter

Support staff

November 9, 2025 at 20:13

Hello,

We would like to inform you that we have disabled the “Remove query strings from static resources” option via Theme Options. Additionally, we have regenerated CSS & Data using Elementor > Tools.

Kindly clear your cache and check the results at your convenience. Please let us know if you need any further assistance.

Best regards,
8Theme’s Team

#459188 Copied In reply to: Edits in Almentor are not responsive to the site
Alex Carter

Support staff

November 9, 2025 at 20:09
Hello,

We appreciate your prompt response.

Custom CSS code can be used in the settings of this element:

.etheme-product-filters-item-title { background-color: red; color: white; border-color: red !important; }

Warm Regards,
The 8Theme Team
#459184 Copied In reply to: Request to Update Search Bar Color and Add to Cart Button
Alex Carter

Support staff

November 9, 2025 at 19:44

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459182 Copied In reply to: Edits in Almentor are not responsive to the site

Alex Carter

Support staff

November 9, 2025 at 19:42

Hello,

Thank you for contacting us.

Please try using a different browser and check if the issue persists.
Could you also let us know if you see any errors in the browser console? To open the browser console, press F12 or Ctrl + Shift + I (Windows) / Command + Option + I (Mac), then select the Console tab.

Thank you for your cooperation. We look forward to your reply.

Best regards,
The 8Theme Team

#459181 Copied In reply to: Problem adding variations

Alex Carter

Support staff

November 9, 2025 at 19:33

Hello Nick,

Thank you for your message. The code itself is correct, and you can safely ignore those warning symbols. You can also add the code to your child theme’s style.css file so that it applies to all the mega menus you create.

Please let us know if everything works properly after adding the code.

Best regards,
8Theme’s Team

#459180 Copied In reply to: Mega Menu is on a hair trigger it opens too fast
Alex Carter

Support staff

November 9, 2025 at 19:31
Hello,

Thank you for your message.

Please try to use the following CSS code:

@media (min-width: 980px){ .nav-sublist-dropdown { top: 100px !important; } }

Best regards,
8Theme’s Team
#459179 Copied In reply to: Lower the pop-up menu so that it doesn’t extend beyond the screen boundaries
Alex Carter

Support staff

November 9, 2025 at 19:26

Hello,

Thank you for your message.

Please provide the link to the website shown in your screenshot and temporary access to the admin panel.

Best regards,
8Theme’s Team

#459178 Copied In reply to: Is it possible to make the area for clicking on the list expansion under the menu wider? It is very

Alex Carter

Support staff

November 9, 2025 at 16:19

Hello,

You can add code to the settings of the menu item you want to influence via the header builder – https://prnt.sc/fsGBJhe3lapD

Warm Regards,
The 8Theme Team

#459158 Copied In reply to: Mega Menu is on a hair trigger it opens too fast

Alex Carter

Support staff

November 9, 2025 at 15:40

Hello,

Thank you for reaching out to us.

Our system has detected an issue on the server side. Please see the screenshot: https://prnt.sc/-NEc2ABzaTtD
You need to contact your hosting provider and ask them to fix the error related to the “API server connection.”

Please get back to us once the issue is resolved on the server side, and we will perform an additional check.

Warm Regards,
The 8Theme Team

#459152 Copied In reply to: cURL error 60 SSL certificate problem certificate has expired

Alex Carter

Support staff

November 9, 2025 at 15:28

Hello,

We have recorded a step-by-step video demonstrating how to achieve this.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#459145 Copied In reply to: Help with Layout Adjustment for my Must-Haves Section

Alex Carter

Support staff

November 9, 2025 at 15:21

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459144 Copied In reply to: Archive products has error ……………
Alex Carter

Support staff

November 9, 2025 at 15:20
Hello,

Thank you for reaching out to us.

Please try to use this custom CSS code:

.menu-item-has-children:hover>.nav-sublist-dropdown,li.menu-open-by-click.opened>.nav-sublist-dropdown,li:hover>.nav-sublist-dropdown { -webkit-animation-duration: var(--dropdown-animation-duration,.5s); animation-duration: var(--dropdown-animation-duration,.5s); }

Warm Regards,
The 8Theme Team
#459143 Copied In reply to: Mega Menu is on a hair trigger it opens too fast
Alex Carter

Support staff

November 9, 2025 at 15:11
Hello,

The slide element has height settings that can be set differently for different devices. Please try it https://prnt.sc/a4f8okv0WCgo

Border radius can be added using custom CSS code https://prnt.sc/XKQqjT_VmAuN

.swiper.etheme-elementor-slider { border-radius: 30px !important; }

Warm Regards,
The 8Theme Team
#459142 Copied In reply to: How do I use Slider Revolution templates
Alex Carter

Support staff

November 9, 2025 at 15:00
Hello,

The rating stars are added by a third-party plugin, so you have two options:
1. Find the plugin responsible for this and disable it, or write to the plugin’s support service.
2. Use custom CSS code to remove the stars as follows:

.single-product .aiosrs-rating-wrap { display: none !important; }

Warm Regards,
The 8Theme Team
#459141 Copied In reply to: I want non-existent products not to be displayed, what should I do?
Alex Carter

Support staff

November 8, 2025 at 19:03

Hello,

We appreciate your prompt response.

It seems that you were previously using the parent theme, and the child theme was activated later. In any case, we have removed the sidebar as per your request. Please clear your cache and check the site again. If you have any further questions, feel free to contact us.

Warm regards,
The 8Theme Team

#459113 Copied In reply to: Looks like I have a sidebar on my home page

Alex Carter

Support staff

November 8, 2025 at 18:57

Hello,

Thank you for reaching out to us and for choosing XStore.

At the moment, only the brand carousel element is available.

However, you can achieve the desired result in another way, for example, as shown here: https://prnt.sc/FIf6bw_E2Xtg . In this case, the links need to be added manually.

If you would like to request a new setting or functionality, please feel free to submit a request via the following link:
https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Best regards,
8Theme’s Team

#459112 Copied In reply to: Brands in a mega menu having problems working out how to do it.

Alex Carter

Support staff

November 8, 2025 at 18:52

Hello,

Thank you for reaching out to us.

1. Please tell us more about the desired result you would like to achieve.

2. Please provide links to the product and the pages where it does not work as you expect.

Best regards,
8Theme’s Team

#459110 Copied In reply to: Request to Update Search Bar Color and Add to Cart Button

Alex Carter

Support staff

November 8, 2025 at 18:49

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459109 Copied In reply to: Looks like I have a sidebar on my home page

Alex Carter

Support staff

November 8, 2025 at 18:49

Hello,

Thank you for reaching out to us.

We’ve added examples on your Home page under the mentioned section
https://prnt.sc/PgoI-fOvGyw6
https://prnt.sc/2_CoZ3200F5n

Please clear cache and check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#459108 Copied In reply to: Help with Layout Adjustment for my Must-Haves Section

Alex Carter

Support staff

November 8, 2025 at 18:41

Hello,

Thank you for reaching out to us.

Please edit the page content using Elementor > set 2 here – https://prnt.sc/hVsG0O6SFeji

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#459106 Copied In reply to: Request for Help Adjusting Mobile Blog Layout

Alex Carter

Support staff

November 8, 2025 at 18:37

Hello,

Thank you for reaching out to us.

It seems that you were using a child theme and then activated the parent theme (the Theme Options configurations for these themes are different). To resolve your request, please try to activate the child theme on your site via Appearance > Themes.

Warm Regards,
The 8Theme Team

#459105 Copied In reply to: Looks like I have a sidebar on my home page

Alex Carter

Support staff

November 8, 2025 at 18:09

Hello,

Thank you for reaching out to us.

At the moment, this option is not available. You can use a button element to add a link to a page that contains more FAQ items.

If you would like to request a new setting or functionality, please feel free to submit a request via the following link:
https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Warm regards,
The 8Theme Team

#459102 Copied In reply to: Unable to add FAQ to page using xstore studio

Alex Carter

Support staff

November 8, 2025 at 17:57

Hello,

When the plugin is deactivated, the slider created by it should disappear from the page. Since the slider is still visible on your homepage, it means you can still adjust its settings.

Please watch video tutorials on how to work with the Revolution Slider plugin, available settings, and other related options.

In your case, since the slides contain only images, we would recommend discontinuing the use of the plugin, as it is a powerful tool that requires significant server resources and may slow down your website. Instead, you can replace the current slides with ones created using our built-in element.

We have created a test slide below your current one on the homepage for your reference – https://prnt.sc/oD8IUlS7GQkA

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#459101 Copied In reply to: How do I use Slider Revolution templates

Alex Carter

Support staff

November 8, 2025 at 17:34

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

#459099 Copied In reply to: Add To Cart Function – Not Working Properly

Alex Carter

Support staff

November 8, 2025 at 17:25

Hello,

Thank you for reaching out to us.

Please check this video example of editing the demo Home page – https://fex.net/s/xfecemt

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459098 Copied In reply to: how can I replace icon at home page, please review ?

Alex Carter

Support staff

November 8, 2025 at 17:15

Hello,

Thank you for reaching out to us.

Please go to XStore Builders > Archive products > edit template. Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#459097 Copied In reply to: how to edit product list page, please review ?

Alex Carter

Support staff

November 8, 2025 at 17:13

Hello,

Thank you for reaching out to us and for choosing XStore. We will be happy to assist you with replacing your old theme and setting up the new XStore theme while keeping your products, categories, SEO settings, and blog content safe.

We recommend creating a staging (test) website — a full copy of your live site — and activating our theme there first. After that, please check the results, and if you need any assistance, feel free to contact us.

Simply changing the theme should not remove your products, categories, or other content. In any case, please start the process, and we will proceed step by step together. We are here to support you.

Once everything is ready and tested on the staging site, you can proceed to apply the changes to your live website.

Best Regards,
8Theme’s Team

#459096 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO

Alex Carter

Support staff

November 8, 2025 at 17:09

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459095 Copied In reply to: Cannot select a page using internal url on mega menu

Alex Carter

Support staff

November 7, 2025 at 14:27

Hello,

Thank you for your inquiry. The author has removed this plugin, and we will contact them.

Warm Regards,
The 8Theme Team

#459041 Copied In reply to: How do I use Slider Revolution templates
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Viewing 120 results - 91 through 120 (of 3,557 total)

Viewing 30 posts - 91 through 120 (of 3,557 total)

← 1 2 3 4 5 … 117 118 119 →

Forum Replies Created

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