Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your question regarding the editing experience in your new installation. The difference you are noticing between editing via WordPress/XStore and Elementor is due to how each platform handles content and layout customization.

Elementor is a page builder that allows for advanced design and layout control on a per-page basis. It provides a visual, drag-and-drop interface, which is ideal for editing specific elements such as sections, columns, widgets, and other design components directly on the page.

On the other hand, the WordPress Customizer and XStore theme options are primarily used for global settings and theme-wide configurations. These include header and footer layouts, typography, color schemes, and other general settings that apply across your entire website.

Some elements are built and managed using Elementor for greater flexibility and design control, while others are controlled through the theme options to maintain consistency and performance across the site.

If you are unable to edit certain elements via Elementor, it may be because those elements are part of the theme’s global settings or are managed through widgets, menus, or other WordPress-native features.

We hope this clarifies the difference. Please feel free to reach out if you have any further questions or need assistance with specific

Warm Regards,
The 8Theme Team

Hello,

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

Warm Regards,
The 8Theme Team

Hello,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

https://prnt.sc/R2EXbM-nvwGd

Please clear cache and check how it works now.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Warm Regards,
The 8Theme Team

Hello,

Please clear cache and check how it works now.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have successfully removed the duplicate menu items for you via Appearance > Menus.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

If you would like to have a separate header layout specifically for the homepage, please follow these steps:

Theme Options > Header Builder > Multiple headers > add a new header for the Front page.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check these examples – https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It appears that you are inquiring about a plugin that is not included with the theme by default.

You can view the list of plugins that come with the theme at the following link:
https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We have reviewed your website and are pleased to confirm that the import process was successful, with the exception of the header content. To resolve this issue, we have applied the solution outlined in the following article:
https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-the-header-content-is-not-visible-after-import/

We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your current version – 8.3.21

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team