Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Please add this code in Theme Options > Theme Custom CSS > Global:

@media only screen and (min-width: 650px) {
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper ul {
        overflow: hidden;
        padding-top: 0;
    }
    
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper li {
        display: inline-block;
        height: auto;
    }
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

In order to assist you more effectively, we kindly ask that you provide a video recording demonstrating the issue, along with the steps that lead to it. This will enable us to better understand and replicate the problem on our end.

Please upload the video to a file-sharing service, such as https://fex.net/, and share the download link with us.

We appreciate your cooperation.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

https://www.8theme.com/topic/gallery-doesnt-looks-good-on-the-product-page-2/#post-452787

Hello,

Thank you for reaching out to us.

Could you please provide a link to the product shown in your screenshot?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ You can edit Product Sorting on the page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

2/ XStore Builders > Archive Products > edit template > Archive products element settings – https://prnt.sc/6Mo2og4fZkpm

Read more https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

This issue may be related to user capabilities or a temporary glitch in the user profile. We kindly suggest the following steps to help resolve the issue:

1. Please ensure that the affected administrator has the same user role and capabilities as the others.
2. Try clearing the browser cache or using a different browser to rule out any browser-related issues.
3. Log out and log back in with the affected admin account to refresh the session.
4. Navigate to WPBakery Page Builder > Role Manager in the WordPress dashboard and confirm that the ‘Administrator’ role has access to WPBakery for ‘Products’.
5. If the issue persists, try temporarily switching to another administrator account, disabling all third-party plugins except WPBakery, and checking if the issue still occurs. This will help identify if a plugin conflict is causing the problem.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please specify which demo version you would like us to install for you?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Please go to XStore Builders > Header builder with Elementor > edit template
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Warm Regards,
The 8Theme Team

Hello,

We hope this message finds you well.

Kindly try again now. We have activated all widgets in the Elements Manager of Elementor (https://elementor.com/help/element-manager/), as it appears that some of the imported widgets were previously disabled in this panel. This was likely the cause of the error you encountered, as the widgets were globally deactivated.

Please let us know if the issue persists or if you need any further assistance.

Best regards,
The 8Theme Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Go to XStore Builders > Archive products > edit template

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team