Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

There is an error on the Shop page – “503 Service Unavailable,” typically indicates that the server is temporarily unable to handle the request due to maintenance or overloading. This can sometimes occur during peak times or when the server is undergoing maintenance.
We would recommend you contact the hosting provider to get help.

Theme Options > Woocommerce > Shop > Shop page layout > Products per page

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us regarding your concerns.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins.
We would like to inform you that the plugin author has not yet released an official update for the plugin, available for theme authors. We will proceed with updating the plugin on our end as soon as the new version is released on CodeCanyon.

We appreciate your patience and understanding in this matter.

Warm Regards,
The 8Theme Team

Hello,

We would like to kindly inform you that your last message did not include the necessary access credentials. Please note that FTP access and wp-admin access are two different types of access. You have provided only the FTP credentials.

Without wp-admin access, we are unable to log into your WordPress admin panel. We kindly ask you to carefully check and provide the correct wp-admin login details in your next message.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

About sorting, there is an issue from the Elementor side when IDs were entered, and we already contacted them https://github.com/elementor/elementor/issues/13078 but there is no perfect solution yet.
You can add one more request to our dev team via this page – https://www.8theme.com/taskboard/

Warm Regards,
The 8Theme Team

Hello,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide the URL of the page from your screenshot and temporary WP-Admin, FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Theme Options > General / Layout > XStudio studio > On.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We are currently unable to log in using the credentials you have provided. Could you please verify them and kindly provide us with temporary FTP access?

Warm Regards,
The 8Theme Team

Hello,

Thank you for your kind message!

Best Regards,
8Theme’s Team

Hello,

Thank you for your kind words! We’re truly glad to hear that the CSS code worked for you and helped resolve the issue.

Yes, it is absolutely possible to change the font size and font style for the price of specific products using custom CSS. If you could please provide us with the product IDs or URLs of the specific products you would like to target, we will be happy to assist you with the appropriate CSS code.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

We have removed the old demo content and imported the new one.
Kindly clear your browser cache and check the updates.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Regarding the issue with the blank summary page after a successful purchase, we recommend the following steps to help identify and resolve the problem:

1. Please ensure that your theme and all related plugins are updated to their latest versions.
2. Try temporarily disabling third-party plugins to check if there is a conflict causing the issue.
3. Enable WordPress debug mode to see if any errors are being generated on the page.
4. Clear your site and browser cache to rule out any caching issues.
5. Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes > Install and activate Storefront theme).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team