Hello,

Thank you for reaching out to us.

Edit Cart page using Elementor > settings of Cart element > https://prnt.sc/-pXh1bEm8luo

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Product description should be available in the product editor – https://woocommerce.com/document/managing-products/product-editor-settings/

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

1/ Please clear the cache and check now.

2/ Please check now – https://prnt.sc/ozyCNPpg9jqv

You can read about header overlap here – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Warm Regards,
The 8Theme Team

Hello,

We have reviewed your website and noticed the following: https://gyazo.com/0664502af32f48450d72bef67088ed11 . It appears that the issue has already been resolved on your end. However, if the problem is still visible to you, we kindly recommend clearing your browser cache.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Your site is in maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Please add this code in Theme Options > Theme Custom CSS > Global:

@media only screen and (min-width: 650px) {
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper ul {
        overflow: hidden;
        padding-top: 0;
    }
    
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper li {
        display: inline-block;
        height: auto;
    }
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Pages > click on the title of Frontpage > Yoast SEO > Advanced > Canonical URL > Remove the demo URL
https://yoast.com/help/canonical-urls-in-yoast-seo/

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

“Your theme does not natively support menus” – this notice can be ignored. Our theme incorporates a Header Builder feature that enables you to position menus anywhere within the header. As such, there are no settings for ‘Manage Menu Locations’.

Warm Regards,
The 8Theme Team

Hello,

Woocommerce > Settings > Products > select Shop page.

Settings > Reading > Your homepage displays.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing an issue while activating the XStore Core plugin.

We have noticed that your website is utilizing a large number of plugins. Please disable 3rd-party plugins and check how it works then.

If the problem persists, provide temporary wp-admin and FTP access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team