Hello,

Thank you for reaching out to us.

Custom CSS code can be used:

.elementor-widget-theme-etheme_site-logo a img[src$=".svg"] {
    width: 148px;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

You can edit Product Sorting on the page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Do you definitely want to have both an image and labels for the menu item, or would you prefer to choose only one option?

Best regards,
8Theme’s Team

Hello,

Thank you very much for your kind words and appreciation. We are truly grateful for your continued trust in our services.

Regarding the issue you mentioned, it seems that the old sample image might be cached either by your browser or by your website’s cache system. We kindly ask you to try the following steps:

1. Clear your browser cache and refresh the page.
2. If you are using a caching plugin on your website, please clear the site cache as well.

If the issue persists after performing these steps, please provide us with the URL and temporary admin access, so we can investigate the problem directly and ensure the image is properly replaced.

Thank you once again for your cooperation and for being such a valued customer.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Custom CSS code can be used, for example, add this code in Theme Options > Theme custom CSS:

.demo_store {
    background-color: red !important;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/

2/ About the Mega menu template > Menu list settings > you can add links manually
(copy link of category – https://gyazo.com/5629963480d9e8b90194d35bf889ff98 )

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please clear cache and check how it works now.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’ve edited this for you https://prnt.sc/alluOcyXBCnw and here is the result – https://prnt.sc/8r9Vctdhvzvd

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please describe the desired result in more detail. If possible, provide examples or screenshots for a better understanding of your request.

Warm Regards,
The 8Theme Team

Hello,

Unfortunately, we cannot connect via FTP using the access details you provided.
Below is the error message

Response: 	331 User 8theme OK. Password required
Command: 	PASS ****************
Response: 	530 Login authentication failed
Error:         	Critical error: Could not connect to server

Please check the credentials and provide ones that work without any problems.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

There are 2 options:
1/ Custom CSS code can be used:

.elementor-widget-text-editor ul li {
    margin-left: 40px;
    margin-bottom: 10px;
}

https://prnt.sc/qPtHDxcjFv7h

2/ You can use our icons list element – https://prnt.sc/5wRF5PUb9Dnt https://prnt.sc/wyxgKCmPN_dJ https://prnt.sc/6gZGrUgDDdSs

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We kindly ask you to review the plugins currently active on your website and temporarily disable the XStore AMP plugin for testing purposes.

Read more – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

A long time ago, Elementor used sections, but later they introduced containers in one of their updates. Now, containers are mainly used, including on our demo versions. If you would like to switch back to sections, it is theoretically possible via Elementor > Settings > Flexbox Container. However, please note that if you disable containers there, they will disappear across the entire site, so we do not recommend doing this.
Overall, the container technology is more efficient, which is why it has replaced the outdated sections — it just takes a bit of getting used to.

Best Regards,
8Theme’s Team