Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Here is what we see on your site right now – https://prnt.sc/2wG2pDbUrwLp (one line).
Please describe the desired result in more detail.

Warm Regards,
The 8Theme Team

Hello,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/11VeeWcQSw3T

Please check the destination folder of the user, we need access to your WP installation.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

Let’s start by providing the FTP access, as we did not see it included in your last message. Once we have FTP access, we will be able to investigate the issue with your WordPress dashboard and assist you further.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We understand your concern regarding the compatibility issue between the WooCommerce PDF Invoice plugin and the ‘High-Performance Order Storage’ feature currently enabled on your WooCommerce site.

To resolve this issue, we recommend managing the features through your WooCommerce settings. You can either disable the ‘High-Performance Order Storage’ feature to continue using the WooCommerce PDF Invoice plugin or consider using an alternative invoicing plugin that is compatible with the high-performance feature.

This situation is independent of our theme and you can get further assistance from the WooCommerce plugin side – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

It appears that the changes were made in the parent theme instead of the child theme https://www.8theme.com/documentation/xstore/theme-installation/child-theme/ . Based on the screenshot you provided, we can see that there are two identical functions present.

Unfortunately, we are unable to connect using the FTP credentials you have provided. Therefore, we kindly ask you to either review your custom code modifications on your end or provide us with working access credentials so we can assist you further.

Warm Regards,
The 8Theme Team

Hello, Adam

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Header Builder with Elementor > edit template > Search settings > https://prnt.sc/HTiQKLXva95n

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message!

If you need any further assistance or have additional questions, please don’t hesitate to reach out — we’re always happy to help.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The WooCommerce > Reports section typically includes only orders that are marked as “Completed” and may not display those currently in “Processing” status. To generate a report that includes “Processing” orders, we recommend using a more advanced reporting tool or plugin, such as “Advanced WooCommerce Reporting” or exporting your orders via WooCommerce > Orders and filtering them manually in a spreadsheet.

Alternatively, you can use the built-in WooCommerce export feature by navigating to WooCommerce > Orders, selecting the desired date range and order status (e.g., “Processing”), and then exporting the data as a CSV file for further analysis.

We hope this helps.

Please contact the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-full-width-for-the-container-is-not-applied/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team