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Viewing 30 posts - 661 through 690 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    September 5, 2025 at 07:06

    Hello,

    Thank you for reaching out to us.

    Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 18:55

    Hello,

    Please read this article – https://woocommerce.com/document/managing-product-taxonomies/#product-attributes

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 15:40

    Hello,

    Thank you for reaching out to us.

    Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Then apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    If this does not help, please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 14:19

    Hello,

    We appreciate your prompt response.

    Could you please provide temporary FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 13:34

    Hello,

    Thank you for reaching out to us.

    Could you please provide the link to the page shown in your screenshot and temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 13:33

    Hello,

    Thank you for reaching out to us.

    To ensure that the product title is displayed in full and not truncated, you may apply the following custom CSS:

    body #sales-booster-popup .heading {
        white-space: normal;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 11:22

    Hello,

    Thank you for reaching out to us.

    We understand that the title tag of your Shop page is displaying “Page Not Found” in the browser tab, even though the page itself is functioning correctly. This issue may be related to how the Shop page is configured within WooCommerce settings.

    Please try the following steps to resolve the issue:

    1. Go to Dashboard > WooCommerce > Settings > Products > General and ensure that the correct page is assigned as the Shop page.

    2. Navigate to Dashboard > Settings > Permalinks and click the “Save Changes” button without making any modifications. This will refresh your permalink structure and may resolve the issue.

    3. If you are using an SEO plugin (such as Yoast SEO or Rank Math), please check the title settings for the Shop page within the plugin. Sometimes, the SEO plugin overrides the default title tag.

    4. Clear your website and browser cache after making these changes to ensure the updated title is displayed.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 11:13

    Hello,

    XStore Builders > Archive products > edit template
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 09:23

    Hello,

    https://prnt.sc/EBuxjg809vdH – Unfortunately, we are currently unable to log in to your website. We kindly ask you to either create the desired layout using the Search Results Page Builder or adjust the settings to allow us access to your site. We kindly request that you disable the restriction for users in Ukraine and let us know.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 09:03

    Hello,

    You’re most welcome! Wishing you a wonderful day ahead.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 08:40

    Hello,

    We appreciate your prompt response.

    Theme Options > Woocommerce > Shop elements > Categories > Accordion type > Off.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 08:11

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 07:55

    Hello,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 07:43

    Hello,

    1/ You may try to change it by additional customization of xstore/woocommerce/single-product/related.php , copy this file into the child theme, and do the necessary changes.

    2/ Provide URL of the product you mentioned and temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 07:39

    Hello,

    Thank you for reaching out to us.

    Appearance > Widgets > Swatches filter or Filter products by attributes.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 06:37

    Hello,

    The Loco Translate plugin allows you to modify the text strings used throughout your theme and plugins.

    Here are the general steps:

    1. Install and activate the Loco Translate plugin.
    2. Navigate to Loco Translate > Themes and select the XStore theme.
    3. Click on the language you are using (or add a new one if needed).
    4. Use the search bar to find the “related products” string.
    5. Select it and change the translation.
    6. Save your changes and check the result on the frontend after clearing the cache.
    7. The Loco plugin can be disabled.

    Do the same for the XStore Core plugin.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 06:33

    Hello,

    Thank you for your message.

    Please kindly provide the password in plain text rather than a screenshot. Before doing so, make sure that you are able to log in yourself using the credentials you are sharing with us.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 4, 2025 at 06:31

    Hello,

    Thank you for reaching out to us.

    You can edit Product Sorting on the page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
    By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
    If this doesn’t give you the desired result, we would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 19:54

    Hello,

    We have checked the search functionality on your website and did not encounter any issues. Could you please provide us with more detailed information about the specific problem you are experiencing?

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 19:53

    Hello,

    Have you tried this: “Theme Options > Styling > Main color” ?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 16:19

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 16:14

    Hello,

    Thank you for reaching out to us.

    Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:38

    Hello,

    We appreciate your prompt response.

    Theme Options > Styling > Main color;
    Edit page content using Elementor > Products settings > https://prnt.sc/6-rxMY7IEER6

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:31

    Hello,

    Thank you for your kind words and continued support of our theme — we truly appreciate your loyalty and are glad to hear that it performs well even with a large number of products!

    Yes, it is absolutely possible to set a unique banner (image and/or text) for each product category. Please follow the steps outlined in this topic:
    https://www.8theme.com/topic/place-image-at-top-of-category-page-instead-of-banner/#post-394955

    This guide explains how to customize the banner area for individual product categories.

    If you prefer, you can also provide us with temporary wp-admin access, and we will be happy to create an example for you directly on your site.

    Your site is in maintenance mode, so we can’t check it right now.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:19

    Hello,

    Thank you for reaching out to us.

    Theme Options > Woocommerce > Product catalog > Category display

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:18

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:15

    Hello,

    We’ve tried to edit your Test post using elementor and it works fine https://prnt.sc/i2P54t_M-6c8

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:11

    Hello,

    Thank you for reaching out to us.

    The simplest solution would be to disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

    The message you are seeing is a deprecated function notice from WordPress, indicating that the get_woocommerce_term_meta function is outdated as of WooCommerce version 3.6 and should be replaced with get_term_meta. This is a standard notice that appears when older code is used with newer versions of WordPress or WooCommerce.

    While this message may be related to the theme or a plugin, we would need to investigate further to determine the exact source. Please make sure that your theme and all plugins are updated to their latest versions. If the issue persists after updating, kindly provide us with temporary wp-admin and FTP access via the Private Content area so we can take a closer look and assist you accordingly.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:10

    Hello,

    Thank you for reaching out to us.

    Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 12:38

    Hello,

    Thank you for reaching out to us.

    1. Please clear cache and check now.

    2. Our theme has search by the products, product SKU, pages, posts ( https://prnt.sc/Ok60xQvBGgof ). If you want to have any other types of search (by category title, tags etc) you can use an additional plugin or submit additional customization requests to codeable team

    Warm Regards,
    The 8Theme Team

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    Viewing 690 results - 661 through 690 (of 3,557 total)
Viewing 30 posts - 661 through 690 (of 3,557 total)
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