Page 22 – 8theme.com

Forum Replies Created

Viewing 30 posts - 631 through 660 (of 3,557 total)

← 1 2 3 … 21 22 23 … 117 118 119 →

Alex Carter

Support staff

September 8, 2025 at 06:49

Hello,

Thank you for reaching out to us.

To customize the breadcrumb style on your pages, please navigate to Theme Options > Breadcrumbs.

Please note that if the page was created using Elementor and the breadcrumbs are added as an Elementor element, then the local settings for that element will take priority. In this case, we recommend editing the breadcrumb style directly through Elementor.

Kindly follow these suggestions before replying. If you have any further questions, feel free to contact us.

Warm Regards,
The 8Theme Team

#454398 Copied In reply to: How to add some styles for page breadcrumb

Alex Carter

Support staff

September 8, 2025 at 06:46

Hello,

Thank you for reaching out to us.

Could you please provide the links to the pages in question, as well as temporary access to the admin panel so we can investigate the issue further?

Warm Regards,
The 8Theme Team

#454397 Copied In reply to: WCFM plugin product vendor page for list view

Alex Carter

Support staff

September 8, 2025 at 06:45

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

Warm Regards,
The 8Theme Team

#454396 Copied In reply to: My Xstore theme can only visible for admin, not visible on the website
Alex Carter

Support staff

September 6, 2025 at 21:49
Hello,

By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.

We can offer you to add the code into Theme Options > Theme custom CSS > Global:
this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb

@media only screen and (max-width: 992px) { .single-product .etheme-sticky-cart .et_column:nth-child(2) { justify-content: flex-start; overflow: auto; } }

or this

@media (max-width: 767px) { .etheme-sticky-cart p.price, .etheme-sticky-cart .quantity ~ .et-single-buy-now { display: none; } }

to remove the buy now button – https://prnt.sc/962l1TXSdFjU

Warm Regards,
The 8Theme Team
#454357 Copied In reply to: 1- add to cart keep loading and never ends 2- sticky add to cart not fully visible in mobile view
Alex Carter

Support staff

September 6, 2025 at 21:46

Hello,

We would like to inform you that the issue you are experiencing is not related to the theme used on your website. Therefore, we kindly recommend contacting the support team of the Contact Form 7 plugin directly for further assistance – https://wordpress.org/support/plugin/contact-form-7/

As the theme authors, we are able to provide support only for issues caused by our theme, and in this case, it appears that the problem lies outside of our scope.

Thank you for your understanding in advance.

Best regards,
8Theme Team

#454356 Copied In reply to: I have creted acontact from but I am mails are not being sent,can you please check

Alex Carter

Support staff

September 6, 2025 at 21:43

Hello,

Thank you for reaching out to us.

This is a WooCommerce query string often related to WooCommerce’s geolocation or asset versioning features. It’s typically added for:
-Asset cache-busting
-Geolocation-based taxes or pricing
-Preventing page caching for dynamic content

Go to WooCommerce > Settings > change the Default customer location to something without geolocation.

Warm Regards,
The 8Theme Team

#454354 Copied In reply to: Why there are some numbers in my web address

Alex Carter

Support staff

September 6, 2025 at 19:09

Hello,

Thank you for reaching out to us.

Could you kindly check whether the same issue occurs when using a default WordPress theme, such as Storefront (via Appearance > Themes)? If the issue persists regardless of the theme in use, it is likely not theme-related.

In that case, we strongly recommend following the suggestions provided in our previous responses and contacting the support team for the Contact Form 7 plugin for further assistance.

Warm Regards,
The 8Theme Team

#454349 Copied In reply to: I have creted acontact from but I am mails are not being sent,can you please check

Alex Carter

Support staff

September 6, 2025 at 19:02

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

#454348 Copied In reply to: 1- add to cart keep loading and never ends 2- sticky add to cart not fully visible in mobile view

Alex Carter

Support staff

September 6, 2025 at 19:00

Hello,

Thank you for reaching out to us.

XStore Builders > Single Product Builder with Elementor > edit template – https://prnt.sc/D2NhRLLTLIEo

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#454347 Copied In reply to: change shipping block text , but not working

Alex Carter

Support staff

September 6, 2025 at 18:58

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Warm Regards,
The 8Theme Team

#454346 Copied In reply to: When I click on teh Contact Us form my Outlook gets open and it prevent me from inserting data

Alex Carter

Support staff

September 6, 2025 at 16:01

Hello,

Thank you for reaching out to us.

If you are using Contact Form 7 and emails are not being sent despite correct configuration, we recommend checking the following:

1. Mail Server Configuration: Ensure that your hosting provider supports the PHP mail function or that SMTP is properly configured. You may consider using an SMTP plugin (such as WP Mail SMTP) to improve email deliverability.

2. Spam/Junk Folder: Sometimes emails may be delivered to the spam or junk folder. Please check these folders in your email account.

3. From Email Address: Make sure the “From” email address in your Contact Form 7 settings matches the domain of your website. Some mail servers block emails sent from unauthorized domains.

4. Plugin Conflicts: Deactivate other plugins temporarily to check if there is a conflict affecting email delivery.

5. Server Errors: Check your website’s error logs or enable WordPress debugging to identify any issues related to your server.

Best Regards,
8Theme’s Team

#454337 Copied In reply to: I have creted acontact from but I am mails are not being sent,can you please check

Alex Carter

Support staff

September 6, 2025 at 15:47

Hello,

Thank you for reaching out to us.

We understand that you have created a contact form but are currently experiencing issues with emails not being sent. To assist you effectively, please ensure the following:

1. Your mail server settings are correctly configured (contact your hosting provider about this).
2. You are using a valid and active email address in the form settings.
3. If you are using a plugin such as Contact Form 7 or WPForms, please verify that it is properly set up and updated.
4. Check your spam or junk folder to ensure the emails are not being filtered there.
5. If possible, try using an SMTP plugin (such as WP Mail SMTP) to improve email deliverability.

If the issue persists after checking the above, please provide us with more details, including the name of the plugin you are using and any error messages you may have encountered. This will help us investigate further and provide a more accurate solution.

Best Regards,
8Theme’s Team

#454335 Copied In reply to: I have creted acontact from but I am mails are not being sent,can you please check

Alex Carter

Support staff

September 6, 2025 at 15:36

Hello,

Thank you for reaching out to us.

1. Yes, you can rename the page from “Home niche-market02” to “Home.” To do this, please navigate to Pages > All Pages in your WordPress dashboard, locate the page titled “Home niche-market02,” and click “Edit.” From there, you can change the title to “Home” and update the page.

2. Regarding the Hero section on the products archive page, it is possible to add a Hero section; XStore Builders > Archive products > edit template. Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#454333 Copied In reply to: Unable to edit Home page for demo “niche-market02” with Elementor

Alex Carter

Support staff

September 6, 2025 at 15:35

Hello,

Thank you for reaching out to us.

To display a carousel of products on your page, you can use the “Products Carousel” element.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#454332 Copied In reply to: What is the name of the element to do this?

Alex Carter

Support staff

September 6, 2025 at 14:09

Hello,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#454328 Copied In reply to: how to remove extra space from the image

Alex Carter

Support staff

September 6, 2025 at 13:48

Hello,

Thank you for reaching out to us.

Please check the cache and check the page now.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-full-width-for-the-container-is-not-applied/

Warm Regards,
The 8Theme Team

#454326 Copied In reply to: how to remove extra space from the image

Alex Carter

Support staff

September 6, 2025 at 13:46

Hello,

Thank you for reaching out to us.

Theme Options > WooCommerce (Shop) > Shop > Products design > Product Content Elements > Hover buttons on mobile.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#454325 Copied In reply to: Quick view in default view is not visible in mobile version

Alex Carter

Support staff

September 6, 2025 at 13:31

Hello, David Zoque,

We’re truly sorry to hear about your experience and understand your concerns regarding resource usage. Please know that our team is committed to providing the best possible support, and we take all reports seriously.

High CPU usage can be influenced by a variety of factors, including server configuration, third-party plugins, and external traffic such as bots. While we do our best to assist, some issues may be related to hosting environments or external elements beyond the theme itself. That said, we are always open to reviewing specific cases in detail to help identify potential improvements or solutions.

If you would be willing to provide more information or reopen a ticket, we would be happy to take another look and work with you to find a resolution.

Best Regards,
8Theme’s Team

#454320 Copied In reply to: CPU often at 100% – I don’t understand what could be causing this

Alex Carter

Support staff

September 6, 2025 at 13:28

Hello,

Thank you for reaching out to us.

To remove the heading of a page, please follow these steps:

1. Navigate to Pages in your WordPress dashboard.
2. Edit the page where you would like to remove the heading.
3. Scroll down to the XStore Options
4. Locate the option labeled “Breadcrumbs Style”
5. Set this option to “Disable.”
6. Update the page to save your changes.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#454319 Copied In reply to: how to remove heading of page in the page

Alex Carter

Support staff

September 6, 2025 at 10:43

Hello,

Please clear cache and check the Shop page now.
We’ve re-saved the Shop page via WooCommerce > Settings > Products.

You can download screenshots by this link – https://fex.net/s/f9c7ka4

Warm Regards,
The 8Theme Team

#454315 Copied In reply to: I am can’t edit products, how to change pre-buite products

Alex Carter

Support staff

September 6, 2025 at 08:17

Hello,

Thank you for reaching out to us.

We sincerely apologize for any inconvenience you’ve experienced.

We have checked the patcher on your website and it appears to be working correctly.
Please take a look at the screenshot for your reference: https://prnt.sc/oaRutw0Syw0x

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#454313 Copied In reply to: x store patcher issue resolve urgently very urgent

Alex Carter

Support staff

September 5, 2025 at 19:43

Hello,

Thank you for reaching out to us.

At the moment, your homepage is set as both the Home and Shop page (Woocommerce > Settings > Products > Shop page). To edit the Shop page using Elementor, we recommend following the steps outlined in this article:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Warm Regards,
The 8Theme Team

#454306 Copied In reply to: Unable to edit Home page for demo “niche-market02” with Elementor

Alex Carter

Support staff

September 5, 2025 at 19:36

Hello,

Thank you for reaching out to us.

XStore Builders > Single Product Builder > edit template > https://prnt.sc/yblQwF-wEiPY

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#454305 Copied In reply to: How to change the colour of the Add to Cart Button ,attaching the screen shot

Alex Carter

Support staff

September 5, 2025 at 13:50

Hello,

Thank you for reaching out to us.

If you are using the LiteSpeed Cache plugin, we recommend keeping the settings under Dashboard > XStore > Theme Options > Speed Optimization at their default values. The LiteSpeed Cache plugin already provides advanced optimization features, and using both sets of optimizations simultaneously may lead to conflicts or unexpected behavior.

Please ensure that you configure the LiteSpeed Cache plugin according to your website’s specific needs and test the performance after applying any changes.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#454279 Copied In reply to: Using the xstore theme and the litespeed plugin

Alex Carter

Support staff

September 5, 2025 at 10:36

Hello,

Thank you for your message.

We kindly ask you to record and share additional videos demonstrating the issue, and if possible, please try using different devices. We have conducted thorough testing across various browsers and, at the moment, we are unable to reproduce the issue you described, which is quite unusual.

In order to investigate further and identify the root cause, we need more detailed information. Without being able to replicate the problem on our end, it is difficult to determine what needs to be fixed, especially when everything appears to be functioning correctly during our tests.

We absolutely believe that the issue exists on your side, and we are here to help. Therefore, we kindly request that you provide:

– Additional video recordings showing the issue in more detail
– The specific devices and browsers (including versions) you are currently using for testing

This information will greatly assist us in identifying and resolving the issue as quickly as possible.

Best regards,
8Theme’s Team

#454261 Copied In reply to: Important ! Icons get bugged after use ajax filters on product archive

Alex Carter

Support staff

September 5, 2025 at 10:24

Hello,

Please kindly avoid creating duplicate topics for the same issue, as this helps us prevent any confusion and ensures a more efficient support process: https://www.8theme.com/topic/you-still-not-answering-icons-get-bugged-after-use-ajax-filters/#post-454255

We have reviewed your website in an effort to identify the reported issue; however, we were unable to detect any problems during our inspection. To assist you more effectively, could you kindly confirm whether any recent changes have been made to the WP Rocket plugin settings or to your server configuration?

Additionally, we would appreciate it if you could provide further details regarding the device and browser you are using for testing. This information will help us better understand and replicate the issue on our end.

Best Regards,
The 8Theme Team

#454257 Copied In reply to: Important ! Icons get bugged after use ajax filters on product archive

Alex Carter

Support staff

September 5, 2025 at 09:12

Hello, Tal

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#454251 Copied In reply to: Important ! Icons get bugged after use ajax filters on product archive

Alex Carter

Support staff

September 5, 2025 at 08:57

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#454249 Copied In reply to: Important ! Icons get bugged after use ajax filters on product archive

Alex Carter

Support staff

September 5, 2025 at 07:17

Hello,

Thank you for reaching out to us.

As we can see from the screenshot you provided ( https://prnt.sc/vUjttw6QLHTl ), your current product type is set to “Simple.” For such products, attributes can be shown in Tabs – https://prnt.sc/RX09Gmo07DYC

However, based on your inquiry, it appears that you would like to create a variable product instead.

To assist you with this, we kindly recommend reviewing the following article: https://woocommerce.com/document/variable-product/. Additionally, you may find this video tutorial helpful: https://woocommerce.com/document/variable-product/.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

#454245 Copied In reply to: Prodcut Attributes are not visble on the Product Page,can you please help

Alex Carter

Support staff

September 5, 2025 at 07:08

Hello,

Thank you for reaching out to us.

This task has been forwarded to our developers, and they will review the possibility of implementing a fix.

The issue is related to recent Elementor updates and code changes, which currently impose certain limitations on such functionality.

We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/4bbnbat – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

Warm Regards,
The 8Theme Team

#454244 Copied In reply to: I want to enable the “direct paste” feature because it is not available on my website
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Viewing 660 results - 631 through 660 (of 3,557 total)

Viewing 30 posts - 631 through 660 (of 3,557 total)

← 1 2 3 … 21 22 23 … 117 118 119 →

Forum Replies Created

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