If you would like not only to change the banner content using Elementor but to completely replace or remove the banner, please follow these steps:
Navigate to Theme Options > WooCommerce > Shop > Shop Page Layout > Banner Content > Code tab, and then modify or remove the static block shortcode as needed.
Should you require any further assistance, please do not hesitate to contact us.
We’re glad to hear that the issue has been resolved, even if the exact cause remains unclear. Should you experience any further difficulties or have additional questions, please don’t hesitate to reach out to us. We’re always here to help.
1/ To remove the category field from the mobile menu, please follow these steps:
Header Builder with Elementor > edit template > Mobile menu settings > https://gyazo.com/c16d11744addd8b2e47628949c7b639b
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 8, 2025 at 20:43
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 8, 2025 at 19:57
Hello,
Thank you for reaching out to us.
Could you please let us know which browser you are using? Additionally, if possible, kindly record a video demonstrating the issue and provide links to the pages where the problem occurs.
This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 8, 2025 at 15:05
Hello,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
2/ It appears that you are using a caching plugin. You can clear the cache by following this link: https://gyazo.com/506312ba9ecd79b02e7ba9d85809505c . Alternatively, we recommend reviewing the documentation provided with your caching plugin for detailed instructions.
Additionally, since you are using a CDN, we suggest contacting your hosting provider for guidance on how to properly clear the CDN cache.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 8, 2025 at 11:11
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
September 8, 2025 at 10:17
Hello,
Could you please provide a working link to your website? Unfortunately, we are unable to access the site using the link we currently have.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
We would like to inform you that the issue you are experiencing is not related to the theme used on your website. Therefore, we kindly recommend contacting the support team of the Contact Form 7 plugin directly for further assistance – https://wordpress.org/support/plugin/contact-form-7/
As the theme authors, we are able to provide support only for issues caused by our theme, and in this case, it appears that the problem lies outside of our scope.
Thank you for your understanding in advance.
Best regards,
8Theme Team
Alex Carter
Support staff
September 8, 2025 at 06:51
Hello,
Thank you for your patience, and please accept our apologies for the delay in response due to the weekend.
We have checked the link to the Shop page in the main menu of your site, and it is currently working correctly. It appears that you were able to resolve the issue on your own.
If you need any further assistance, please don’t hesitate to let us know.
