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Forum Replies Created

Viewing 30 posts - 31 through 60 (of 3,557 total)

← 1 2 3 … 117 118 119 →

Alex Carter

Support staff

November 14, 2025 at 13:54

Hello,

1. Please check your actual Shop page at https://solidpackaging.co.uk/shop/ . It currently displays 12 products as you have selected.

2. To disable the sidebar, please navigate to XStore Builders > Archive Products > Edit Template ( https://prnt.sc/IkUV2nPe-Zr4 ), or delete this template to enable the use of Theme Options.

Warm Regards,
The 8Theme Team

#459805 Copied In reply to: cannot edit from theme option. cannot see preview also

Alex Carter

Support staff

November 14, 2025 at 11:54

Hello,

It depends on which part of the site you would like to change and how exactly you want to modify it. We have developed XStore Builders using Elementor to provide more flexibility and efficiency in customization. In our opinion, editing the header through the theme options was more complicated than doing it with the new builder.

Please let us know what exactly you would like to change, and we will guide you on how to do it.

As per your request, we have tested how the theme options work. The options that are not overridden by the new builders function correctly. For example, here we set 10 products instead of the previous value of 12: https://prnt.sc/XjLTQhoKLjfE — and now 10 products are displayed on the shop page.

Best Regards,
8Theme’s Team

#459796 Copied In reply to: cannot edit from theme option. cannot see preview also

Alex Carter

Support staff

November 14, 2025 at 11:31

Hello,

We have checked WooCommerce > Status > Logs ( https://prnt.sc/-ANKx2ULhOqE and https://gyazo.com/e125dda8c9cbfc5340eade47d757ea34 ). After deactivating the plugin shown in the screenshot, the mega menu can be created successfully.

Therefore, we recommend contacting the plugin’s support team and asking them to resolve the issue.

Best Regards,
8Theme’s Team

#459794 Copied In reply to: Clicking here has no effect; I cannot create a new MEGA MENU.

Alex Carter

Support staff

November 14, 2025 at 09:26

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Warm Regards,
The 8Theme Team

#459780 Copied In reply to: Translations: Cart Button & Cart page + Checkout Page

Alex Carter

Support staff

November 14, 2025 at 09:24

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459778 Copied In reply to: Clicking here has no effect; I cannot create a new MEGA MENU.

Alex Carter

Support staff

November 14, 2025 at 09:23

Hello,

Thank you for reaching out to us.

To be able to edit/remove this from the Mobile menu , please go to XStore builders > Header builder with Elementor > edit template > Mobile menu > Items > https://prnt.sc/KAnpRcPHYXIz
Please test the results of each setting shown in the screenshot. This will be useful.

Warm Regards,
The 8Theme Team

#459777 Copied In reply to: how can I add adjust mobile category and menu ?

Alex Carter

Support staff

November 14, 2025 at 07:49

Hello,

Have you changed the WP-Admin access? We can’t log in anymore. Please check and provide the correct credentials.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Best regards,
8Theme’s Team

#459766 Copied In reply to: cannot edit from theme option. cannot see preview also

Alex Carter

Support staff

November 13, 2025 at 23:05

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459756 Copied In reply to: Problem displaying remaining balance for free shipping

Alex Carter

Support staff

November 13, 2025 at 23:04

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

#459755 Copied In reply to: New Product Category is not showing in Sidebar ‘Filter by Categories’

Alex Carter

Support staff

November 13, 2025 at 20:28

Hello,

Please clear cache and check how it works now.

Warm Regards,
The 8Theme Team

#459747 Copied In reply to: Translations: Cart Button & Cart page + Checkout Page

Alex Carter

Support staff

November 13, 2025 at 20:09

Hello,

Thank you for contacting us and for using XStore.

We would like to inform you that we provide support only for issues related to our theme. However, we have investigated your problem and found that there is a critical error caused by the Fancy Product Designer plugin (please see the screenshot: https://prnt.sc/SST7gAx4y87G ). Therefore, the first step you should take is to contact the Fancy Product Designer plugin support team and provide them with the screenshot of the error.

In the meantime, we recommend that you downgrade your PHP version. Your hosting provider can assist you with this. Currently, your site is running on PHP 8.4.14, and not all plugins are fully compatible with this version. There is a possibility that switching to PHP 8.1 will resolve the issue.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#459746 Copied In reply to: Problem with Fancy Product Designer Plugin

Alex Carter

Support staff

November 13, 2025 at 19:59

Hello,

Thank you for reaching out to us.

Here is what we see – https://gyazo.com/6a1a3825d8eb7bdc320c8145046c66d2

Could you please provide more details about the issue you are experiencing with the search bar? For example, which categories are not showing products and whether you are using any specific search settings or plugins. This information will help us better understand the situation and guide you on how to organize and configure the search bar properly.

Best Regards,
8Theme’s Team

#459745 Copied In reply to: i cant able understand how to add find categories in search bar

Alex Carter

Support staff

November 13, 2025 at 17:06

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Provide URL of the product from your new video.

Warm Regards,
The 8Theme Team

#459723 Copied In reply to: Problem adding variations

Alex Carter

Support staff

November 13, 2025 at 15:51

Hello,

Thank you for your message.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-add-custom-favicon/

If the favicon is not displayed in Google search results, please note that it may take some time for Google to update and show the new icon. We recommend checking the following:

– Make sure the favicon file is correctly uploaded to your website root directory.
– Verify that the favicon link is properly added in the website’s header.
– Clear your browser and website cache.
– Use Google Search Console to request reindexing of your site.

Please note that Google decides when to update and display the favicon in search results, and this process may take additional time.

Best Regards,
8Theme’s Team

#459721 Copied In reply to: Google is not showing my website’s favicon in search results.

Alex Carter

Support staff

November 13, 2025 at 15:21

Hello,

Please ask one question at a time. Post a new question only after the previous one has been resolved to avoid confusion, or open new topics for new questions on the support forum.

Here is a video example – https://fex.net/s/zxx7d1p

https://prnt.sc/QEK8CicL38yg

Best regards,
8Theme’s Team

#459715 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO

Alex Carter

Support staff

November 13, 2025 at 15:11

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary access into the Private Content area.

On your site, the header is created using the new Header Builder with Elementor, so it is normal that the settings from the old header did not work, as the new one has higher priority.
To avoid confusion in the future, we have disabled the old Header Builder through the theme options. Please make any further changes via XStore Builders > Header Builder with Elementor > Edit Template https://prnt.sc/PQZVyI-i541d

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#459713 Copied In reply to: cannot edit from theme option. cannot see preview also

Alex Carter

Support staff

November 13, 2025 at 14:00

Hello,

Thank you for reaching out to us.

Please try to set next settings – https://prnt.sc/MF_k88RsUn51 https://prnt.sc/tBlhOGxyNBhR

If this does not give the desired result, please provide us with a link to the editor page from your screenshot so that we can check it in more detail.

Warm Regards,
The 8Theme Team

#459704 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO

Alex Carter

Support staff

November 13, 2025 at 13:52

Hello,

Thank you for reaching out to us.

1/ Theme Options > Woocommerce > Shop > Shop page layout > Product added notification.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459701 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to

Alex Carter

Support staff

November 13, 2025 at 13:50

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459699 Copied In reply to: cannot edit from theme option. cannot see preview also

Alex Carter

Support staff

November 13, 2025 at 13:31

Hello,

Unfortunately, this option is not available.

Best regards,
8Theme’s Team

#459695 Copied In reply to: Desktop and mobile menu modification

Alex Carter

Support staff

November 13, 2025 at 11:57

Hello,

We have checked your settings and can see that your mega menu is currently created in the classic way through Appearance > Menus. However, if you would like to add a banner to the mega menu, we recommend watching this video: https://youtu.be/f07MBdnFPfk?si=IyNIQungcfBbs5q6 and trying to use static blocks.

Best regards,
8Theme’s Team

#459683 Copied In reply to: Desktop and mobile menu modification

Alex Carter

Support staff

November 13, 2025 at 11:48

Hello,

Theme Options > Woocommerce (Shop) > Products catalog > Shop page display > Show products.

A 404 error usually indicates that the page or link cannot be found. Please make sure that your permalinks are set correctly in Settings > Permalinks, and then try to re-save them.

Warm Regards,
The 8Theme Team

#459682 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO
Alex Carter

Support staff

November 13, 2025 at 11:38
Hello,

Thank you for reaching out to us.

1/ Custom CSS code can be used:

.et_b_header-menu .menu-item-has-children a:after { content: ""; display: block !important; height: 45px !important; width: 300%!important; position: absolute !important; left: -100%; }

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

3/ Here is an example of code:

.mobile-menu-content .et_element.et_b_header-search::after { content: ''; background-image: url('url_of_image'); background-size: 30%; background-repeat: no-repeat; position: absolute; bottom: -45px; left: 35%; width: 100%; height: 100%; } .mobile-menu-content .et_element.et_b_header-search { padding-bottom: 30px; }

Warm Regards,
The 8Theme Team
#459680 Copied In reply to: Desktop and mobile menu modification
Alex Carter

Support staff

November 13, 2025 at 11:21

Hello, Budfwaldo,

Thank you for reaching out to us.

For a full site migration, we recommend reaching out to your hosting provider for assistance. Hosting support teams are typically equipped to handle such requests, as site migration is not directly related to the theme itself. While we do not have specific guidance on this matter, some of our clients have successfully used the Duplicator plugin for similar purposes. You can learn more here: https://wordpress.org/plugins/duplicator/
https://www.8theme.com/documentation/xstore/support/full-site-migration/

If you are only interested in copying and transferring theme options, go to Theme Options and navigate to the Import/Export tab.

Warm Regards,
The 8Theme Team

#459679 Copied In reply to: Copy theme build to a different Xstore site

Alex Carter

Support staff

November 13, 2025 at 11:18

Hello,

Thank you for reaching out to us.

Theme Options > Mobile panel > disable the panel

Warm Regards,
The 8Theme Team

#459677 Copied In reply to: how to hide icon, menu at mobile footer area ?

Alex Carter

Support staff

November 13, 2025 at 09:24

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#459656 Copied In reply to: Want to change the checkout button text

Alex Carter

Support staff

November 13, 2025 at 08:40

Hello,

To change the text in these two places, the easiest way is to use the free Loco Translate plugin:

1. Install and activate the Loco Translate plugin.
2. Go to Loco Translate > Themes > XStore > New language (see screenshot: https://prnt.sc/exIvJyGlP8lU ) and click Start translating. Find the desired texts and change them, then save the changes.
3. Clear the cache and check the results on the frontend.
4. If everything works correctly, you can deactivate and delete Loco Translate, as the changes will remain.

Best regards,
8Theme’s Team

#459650 Copied In reply to: Want to change the checkout button text

Alex Carter

Support staff

November 13, 2025 at 08:34

Hello,

Thank you for reaching out to us. We appreciate your message and the information provided.
Please note that we do not offer direct integration or connection services for external payment systems. However, we can guide you through the process and assist with any theme-related settings or compatibility questions you may have.

Kindly share the link with the instructions, and we will review it to advise you on the next steps.

Best Regards,
8Theme’s Team

#459649 Copied In reply to: I need to link a website to payment methods.

Alex Carter

Support staff

November 13, 2025 at 06:57

Hello,

Thank you for reaching out to us.

Please provide a screenshot and a link to the page in question.

Best regards,
8Theme’s Team

#459641 Copied In reply to: Want to change the checkout button text

Alex Carter

Support staff

November 13, 2025 at 06:54

Hello,

Thank you for reaching out to us.

You can find detailed instructions on how to set up fonts locally with the XStore theme by visiting the following link:
https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

#459640 Copied In reply to: Keeps loading google fonts off fonts.gstatic.com
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Viewing 60 results - 31 through 60 (of 3,557 total)

Viewing 30 posts - 31 through 60 (of 3,557 total)

← 1 2 3 … 117 118 119 →

Forum Replies Created

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