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Viewing 30 posts - 511 through 540 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 19:38

    Hello,

    Thank you for reaching out to us.

    At the moment, the XStore theme does not include a built-in image-based product search feature by default. However, since XStore is fully compatible with WooCommerce, you may consider using third-party plugins that offer this functionality.

    There are several image recognition and visual search plugins available for WooCommerce that can help achieve this feature. While we do not officially endorse a specific plugin, you may explore options such as “ViSenze Smart Search & Recommendations” or “Searchanise,” which are known to provide visual search capabilities and are generally compatible with WooCommerce themes.

    We recommend testing any third-party plugin in a staging environment first to ensure full compatibility with your specific setup and customizations.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 17:55

    Hello,

    Thank you for your message.

    We are glad to hear that it appears to be working now after the installation of WooCommerce. If you do not require WooCommerce, your approach to remove all elements on the page that are dependent on it and then test again is a reasonable solution. This may indeed help resolve the issue.

    Please feel free to reach out if you need any further assistance during the process. We are always here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 16:18

    Hello,

    As we can see, the Home page can be edited using Elementor – https://prnt.sc/aaDU_blaC5eq

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 16:05

    Hello,

    Thank you for reaching out to us.

    Fixed. Please clear the cache and check how it works now.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 15:58

    Hello,

    Solved.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 15:30

    Hello,

    We’ve imported the demo content for you.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 15:04

    Hello,

    Thank you for your message.

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 15:02

    Hello,

    Thank you for reaching out to us.

    You need to use the Mobile menu element, for example – https://prnt.sc/Zez0QVC288Hs https://prnt.sc/0dJlz9S494MJ https://xstore.8theme.com/elementor3/grocery-mega-market/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 10:38

    Hello,

    Thank you for reaching out to us.

    In order to assist you more effectively, could you please provide us with additional details about the problem? For example, any error messages you are receiving, the steps you’ve taken so far, and the environment in which the issue occurs.

    Once we have this information, we’ll be happy to investigate further and help resolve the issue as quickly as possible.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 08:23

    Hello, Mdasdaque,

    We are reaching out to you today to kindly ask whether our previous response has resolved your concerns. As we have not received a refund request from you, we assume that you have decided to continue using our theme.

    In light of this, we would greatly appreciate it if you could consider updating the rating you left on ThemeForest. You can do this on the same page where you initially submitted your review.

    We value your feedback and thank you in advance for your cooperation. We look forward to hearing from you soon.

    Best regards,
    8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 06:38
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 06:33

    Hello,

    Thank you for reaching out to us.

    1/ Header Builder > edit template > Mobile menu settings > Items settings – https://prnt.sc/taNkVWt4XYZ5 > https://prnt.sc/iEMg2BeWtE5n

    2/ Pages > edit page > XStore options > Breadcrumbs Style > disable https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 06:28

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 06:27

    Hello,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Let us know the results.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 06:21

    Hello,

    Thank you for reaching out to us.

    Theme options > Breadcrumbs > disable Breadcrumbs.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 15, 2025 at 06:18

    Hello,

    Thank you for reaching out to us.

    Please note that the option you are referring to is only available for single products. Unfortunately, it is not currently supported for grouped or variable products.

    We appreciate your feedback and will consider it for future updates. In the meantime, if you have any further questions or need assistance with alternative solutions, feel free to let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 14, 2025 at 14:01

    Hello,

    Thank you for reaching out to us.

    1/ XStore Builders > Single product builder with Elementor > edit template > Product images > Zoom > Off.

    2/ Custom CSS code can be used:

    .elementor-slideshow__description {
        display: none !important;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 14, 2025 at 12:12

    Hello,

    Thank you for reaching out to us.

    Could you please provide URLs of the mentioned pages and temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 14, 2025 at 08:41

    Hello,

    Thank you for reaching out to us.

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 14, 2025 at 08:39

    Hello,

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 14, 2025 at 07:39

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 14, 2025 at 07:39

    Hello,

    Thank you for reaching out to us and for your kind words about our theme — we truly appreciate your support!

    We’re sorry to hear that you’re experiencing issues with saving changes in the Theme Settings panel. We understand how important it is for your customizations to be applied correctly, and we’re here to help.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 14, 2025 at 07:25

    Hello,

    It seems there has been a misunderstanding, and we noticed that you left a low rating for our theme.

    You can visit the Elements Manager to ensure all necessary widgets are activated: https://elementor.com/help/element-manager/

    Please note that all elements are indeed available, but they are accessible within different editors.
    As shown in this screenshot: https://prnt.sc/g1VTLyQBWdF7 – all the elements are available, but they appear in different editors. Let us explain in more detail:

    There are several builders developed to extend the default functionality of Elementor. For each of these builders, we have created specific elements. Examples of such builders include:
    – Header Builder
    – Single Product Builder
    – Product Archive Builder (Shop Page)

    Depending on what you are editing (a regular page, a header, or a shop page), a different set of elements will be available. In other words, all the elements you see are available, but each is accessible within the specific builder it was designed for.

    You do not need to pay anything extra — all features are included with your purchase.

    In other words, there is no issue — everything is functioning as intended. You do not need to make any additional payments, and all elements are available. However, their availability may depend on the editor you are using. Some elements are designed to be used only on specific pages, as they were developed with that purpose in mind. Therefore, it may not make sense to use those elements on other pages.

    We kindly ask you to consider updating your rating if this clears up the confusion. Alternatively, if the theme does not meet your expectations, you are welcome to request a refund – https://themeforest.net/refund_requests/new and choose another theme that better suits your needs.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 13, 2025 at 20:26

    Hello,

    Thank you for reaching out to us.

    We understand the importance of website performance, especially on mobile networks, and we’re happy to assist you in improving your site speed. Here are a few recommendations to help enhance your website’s performance:

    1. Optimize Images: Ensure all images are compressed and properly sized for mobile devices. Using modern formats like WebP can also reduce load times.

    2. Enable Caching: Implement browser and server-side caching to reduce the time it takes to load repeat visits.

    3. Minimize CSS and JavaScript: Reduce the size of CSS and JavaScript files by minifying them and removing any unused code.

    4. Use a Content Delivery Network (CDN): A CDN can help deliver your content faster by using servers that are geographically closer to your users.

    5. Limit the Use of Heavy Plugins: Deactivate and remove any unnecessary plugins that may be slowing down your site.

    6. Choose a Reliable Hosting Provider: Ensure your hosting plan is suitable for your website’s traffic and performance needs.

    7. Use Lazy Loading: Enable lazy loading for images and videos so they load only when they appear in the user’s viewport.

    8. Monitor Performance: Use tools like Google PageSpeed Insights or GTmetrix to identify specific areas for improvement.

    Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 13, 2025 at 20:25

    Hello,

    Here is an example for you – https://prnt.sc/BcHNqnPzWfux

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 13, 2025 at 20:22

    Hello,

    Thank you for reaching out to us.

    Custom CSS code can be used in Theme Options > Theme custom CSS:

    .breadcrumbs {
        display: none !important;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 13, 2025 at 20:15

    Hello,

    Thank you for reaching out to us.

    We kindly ask you to check the following in order to resolve the issue of no products appearing on the shop page:

    1. Ensure that products have been added and published in your WooCommerce store.
    2. Verify that the products are assigned to the correct categories and are not set to “Hidden” in the catalog visibility settings.
    3. Navigate to Appearance > Customize > WooCommerce > Product Catalog and confirm that the correct shop page is selected.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 13, 2025 at 14:35

    Hello,

    Thank you for reaching out to us.

    Please try to use this code in Theme Options > Theme custom CSS > Mobile:

    #skybot-root #chatbot-icon {
        bottom: 120px !important;
    }
    body:not(.rtl) .etheme-sales-booster-sticky-panel[data-position=auto] {
        bottom: 70px !important;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 13, 2025 at 13:56

    Hello,

    Thank you for reaching out to us.

    We would be happy to assist you with changing the location of the buttons. Could you please describe the desired result in more detail?

    Looking forward to your response.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 13, 2025 at 08:18

    Hello,

    Thank you for reaching out to us.

    Please do not ignore our request — could you kindly provide a step-by-step guide to help us reproduce the issue on your website? This will greatly assist us in identifying and resolving the problem more efficiently.
    Additionally, if you could share any extra videos demonstrating the issue, it would be very helpful for our investigation and future resolution.

    We truly appreciate your cooperation and understanding. Please accept our apologies in advance for any possible delay in response due to the weekend.

    Best regards,
    8Theme’s Team

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    Viewing 540 results - 511 through 540 (of 3,557 total)
Viewing 30 posts - 511 through 540 (of 3,557 total)
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