Hello,

Thank you for your message.

We are glad to hear that it appears to be working now after the installation of WooCommerce. If you do not require WooCommerce, your approach to remove all elements on the page that are dependent on it and then test again is a reasonable solution. This may indeed help resolve the issue.

Please feel free to reach out if you need any further assistance during the process. We are always here to help.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Fixed. Please clear the cache and check how it works now.

Warm Regards,
The 8Theme Team

Hello,

We’ve imported the demo content for you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

You need to use the Mobile menu element, for example – https://prnt.sc/Zez0QVC288Hs https://prnt.sc/0dJlz9S494MJ https://xstore.8theme.com/elementor3/grocery-mega-market/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Mdasdaque,

We are reaching out to you today to kindly ask whether our previous response has resolved your concerns. As we have not received a refund request from you, we assume that you have decided to continue using our theme.

In light of this, we would greatly appreciate it if you could consider updating the rating you left on ThemeForest. You can do this on the same page where you initially submitted your review.

We value your feedback and thank you in advance for your cooperation. We look forward to hearing from you soon.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

1/ Header Builder > edit template > Mobile menu settings > Items settings – https://prnt.sc/taNkVWt4XYZ5 > https://prnt.sc/iEMg2BeWtE5n

2/ Pages > edit page > XStore options > Breadcrumbs Style > disable https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please note that the option you are referring to is only available for single products. Unfortunately, it is not currently supported for grouped or variable products.

We appreciate your feedback and will consider it for future updates. In the meantime, if you have any further questions or need assistance with alternative solutions, feel free to let us know.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide URLs of the mentioned pages and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for your kind words about our theme — we truly appreciate your support!

We’re sorry to hear that you’re experiencing issues with saving changes in the Theme Settings panel. We understand how important it is for your customizations to be applied correctly, and we’re here to help.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand the importance of website performance, especially on mobile networks, and we’re happy to assist you in improving your site speed. Here are a few recommendations to help enhance your website’s performance:

1. Optimize Images: Ensure all images are compressed and properly sized for mobile devices. Using modern formats like WebP can also reduce load times.

2. Enable Caching: Implement browser and server-side caching to reduce the time it takes to load repeat visits.

3. Minimize CSS and JavaScript: Reduce the size of CSS and JavaScript files by minifying them and removing any unused code.

4. Use a Content Delivery Network (CDN): A CDN can help deliver your content faster by using servers that are geographically closer to your users.

5. Limit the Use of Heavy Plugins: Deactivate and remove any unnecessary plugins that may be slowing down your site.

6. Choose a Reliable Hosting Provider: Ensure your hosting plan is suitable for your website’s traffic and performance needs.

7. Use Lazy Loading: Enable lazy loading for images and videos so they load only when they appear in the user’s viewport.

8. Monitor Performance: Use tools like Google PageSpeed Insights or GTmetrix to identify specific areas for improvement.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Custom CSS code can be used in Theme Options > Theme custom CSS:

.breadcrumbs {
    display: none !important;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please try to use this code in Theme Options > Theme custom CSS > Mobile:

#skybot-root #chatbot-icon {
    bottom: 120px !important;
}
body:not(.rtl) .etheme-sales-booster-sticky-panel[data-position=auto] {
    bottom: 70px !important;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please do not ignore our request — could you kindly provide a step-by-step guide to help us reproduce the issue on your website? This will greatly assist us in identifying and resolving the problem more efficiently.
Additionally, if you could share any extra videos demonstrating the issue, it would be very helpful for our investigation and future resolution.

We truly appreciate your cooperation and understanding. Please accept our apologies in advance for any possible delay in response due to the weekend.

Best regards,
8Theme’s Team