Forum Replies Created

Viewing 30 posts - 451 through 480 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 10:47

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Footer > edit template > https://prnt.sc/DjT39Wwk0o2L

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 07:37

    Hello,

    Thank you for reaching out to us.

    Please clear cache and check how it works now.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 07:30

    Hello,

    Thank you for reaching out to us.

    1/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    2/ Theme Options > Woocommerce > Cart/Checkout layout > Site logo.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 07:27

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check it.

    To resolve the 404 error, please navigate to Settings > Permalinks in your WordPress dashboard and simply re-save the permalinks. After that, you can go to Brands and view the brand page to ensure everything is working correctly.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 07:24

    Hello,

    Thank you for reaching out to us.

    Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 07:12

    Hello,

    Thank you for reaching out to us and for providing detailed information regarding the issue.

    Could you please provide FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 07:08

    Hello,

    The code we provided is intended to disable only the unnecessary elements. May we kindly ask if you have tried using it, and if so, what was the result?

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 06:57

    Hello,

    Thank you for getting in touch with us.

    Please replace the file located at
    /wp-content/themes/xstore/framework/woo.php
    with the one we have sent you – https://fex.net/s/e6nzttc

    If this does not resolve the issue, please provide us with temporary wp-admin and FTP access.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 06:54

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 06:53

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 22, 2025 at 06:53

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 16:20

    Hello, Omar Quddam

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 16:20

    Hello,

    We understand that you are experiencing an issue with the “Live Paste” feature.

    We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/kpkvvts – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 16:18

    Hello,

    Thank you for reaching out to us.

    Yes, you can deactivate the XStore theme from your current domain and then install and activate it on a new domain. This action will not cause any legal or licensing issues, provided that the theme is used on only one domain at a time, in accordance with the terms of the regular license.

    Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    If you need any assistance during the reactivation process, please feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 15:14

    Hello,

    Thank you for reaching out to us.

    Please visit the Elements Manager at the following link: https://elementor.com/help/element-manager/ and make sure that all necessary widgets are activated.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 15:13

    Hello,

    We appreciate your prompt response.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 10:53

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 10:52

    Hello,

    Thank you for reaching out to us.

    We kindly request that you enable the Classic Widgets Panel by navigating to XStore > Theme Options > General/Layout on your dashboard. Once this adjustment is made, please go to Dashboard > Appearance > Widgets > edit the content of sidebars from here.

    Should you have any further inquiries or issues, please provide us with temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 07:52

    Hello,

    Thank you for reaching out to us.

    Please do not duplicate requests – https://www.8theme.com/topic/theres-an-error-that-appears-when-i-add-more-products-to-the-cart-3/#post-455423

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 07:51

    Hello,

    Thank you for reaching out to us.

    Please do not duplicate requests – https://www.8theme.com/topic/theres-an-error-that-appears-when-i-add-more-products-to-the-cart-3/#post-455423

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 07:49

    Hello,

    Thank you for contacting us and for using XStore.

    Please try to activate “Always Load “Wc-Cart-Fragments”” via Theme Options > Speed Optimization.
    Clear cache and check the result.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 07:35

    Hello,

    Thank you for reaching out to us.

    Yes, it is possible to change the error text color in the checkout field to red. You can achieve this by adding custom CSS to your website.

    .checkout-inline-error-message {
        color: red !important;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 07:27

    Hello,

    Thank you for reaching out to us.

    Could you please provide the link to the page shown in your screenshot? This will help us better understand the issue and assist you more efficiently.

    Could you please provide temporary wp-admin access? We need to check your settings.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 06:56

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 06:55

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 20, 2025 at 06:55

    Hello,

    Thank you for reaching out to us.

    Could you please provide the link to the page shown in your screenshot? This will help us better understand the issue and assist you more efficiently.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 19, 2025 at 14:53

    Hello,

    We appreciate your prompt response.

    During the import of demo content, attributes and variations may not always be imported completely, which may have caused this issue. You just need to replace the demo products with your own.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 19, 2025 at 13:41

    Hello,

    Thank you for reaching out to us.

    Please make sure that you have configured the product variations correctly. You can refer to the following video for guidance: https://youtu.be/LgzC4iK-j6A?feature=shared

    If you are able to provide temporary access, we would be happy to create an example for you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 19, 2025 at 13:39

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 19, 2025 at 12:36

    Hello Luc,

    Thank you very much for your valuable feedback.

    We sincerely appreciate you taking the time to share your observations regarding the Dutch translations. We understand the importance of clear, accurate, and natural-sounding language, and we regret that the current translations have not met your expectations.

    You are welcome to download and edit the translation files for both the theme and the core plugin https://fex.net/s/t0ksscz , as outlined in the following article:
    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Should you decide to share your improved translations with us after making the edits, we would be sincerely grateful.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

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    Viewing 480 results - 451 through 480 (of 3,557 total)
Viewing 30 posts - 451 through 480 (of 3,557 total)
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