Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Header builder > edit template > Mobile menu element settings > https://prnt.sc/waz6TVTeoMs3 and select the logo image via Site settings – https://prnt.sc/h-jLOI2y2wIF

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please add this code in Theme Options > Theme Custom CSS > Global:

@media only screen and (min-width: 650px) {
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper ul {
        overflow: hidden;
        padding-top: 0;
    }
    
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper li {
        display: inline-block;
        height: auto;
    }
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/
Plugins can be downloaded from this page – https://www.8theme.com/downloads/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import the header after that – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We are unable to log in using the credentials you provided https://prnt.sc/4nxKgjBQc2Kw . Could you please check them?

Best regards,
8Theme’s Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us. We are sorry to hear about the difficulties you are experiencing with starting a new topic for a different site, as well as the concern regarding the support payment. Please provide us with more details about the issue so that we can assist you promptly and find the best possible solution.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

XStore Builders > Header Builder with Elementor > edit template > Menu element settings > https://prnt.sc/KptYMvFeUps9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, alexjourneyworldwide

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

We are unable to log in using the credentials you provided. Could you please check them?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for providing the detailed error message. The issue you are experiencing is related to the WooCommerce Multilingual plugin, specifically in the class-wcml-cart.php file, where the function is attempting to call get_id() on a null value. This usually happens when the product data is not being passed correctly to the cart adjustment function.

We kindly recommend the following steps:
1. Make sure that both WooCommerce and the WooCommerce Multilingual plugin are updated to their latest versions.
2. Temporarily disable third-party plugins (except WooCommerce and WPML/WooCommerce Multilingual) to check if there is a conflict.
3. Switch to a default WordPress theme (such as Storefront) to confirm whether the issue is related to the theme or the plugin.
4. If the error does not occur with the default theme, please provide us with temporary wp-admin and FTP access in a secure way, so we can investigate the issue directly on your site.

Please let us know the results of these steps, and we will be glad to assist you further.

Best Regards,
8Theme’s Team