Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

1/ XStore Builders > Archive products > edit template > edit settings of Archive products element > enable Add to cart button – https://prnt.sc/klnl42pa-5fq

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ XStore Builders > Single Product Builder > edit template > Add to cart settings > https://prnt.sc/OID-h7ORkDME

Best Regards,
8Theme’s Team

Hello,

1/ Please click on the button of the specified color as shown in the following screenshot: https://prnt.sc/_UVPdcZ26Oa8
Once you click the button, the value will become editable, allowing you to modify it if needed. However, clicking the button is required to proceed.

2/ Have you attempted to contact the plugin support team? Please do this.

Additionally, please submit this issue as a separate topic on our support forum and provide FTP access credentials via the private content area. This will allow us to assign a technical specialist to review the issue while ensuring compliance with our support policy.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Please note that submitting different issues as separate topics is essential, as different members of our support team handle different types of inquiries.

Best Regards,
8Theme’s Team

Hello, RichPoetry,

Thank you for reaching out to us.

Edit page content using Elementor and disable Ajaxify in settings of elements, for example – https://prnt.sc/L2fBWB-9Ypux

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello, Omar Quddam,

1. To generate a PDF of orders, you will need to use a third-party plugin. We recommend consulting WooCommerce plugin support for guidance on the most suitable plugin to use, as this functionality is not a part of our theme https://wordpress.org/support/plugin/woocommerce/

2. Edit page content using Elementor > settings of Categories element > Query > https://prnt.sc/pC0ngGZkCv4C

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

For future inquiries, we kindly ask that you post different questions under separate topics to ensure clarity and efficiency in addressing your concerns.

1. https://prnt.sc/MVqIpfhivzse – Dashboard > XStore > Slides > edit Slide 2 – https://prnt.sc/1m-S7WFxE_S2
https://gyazo.com/e0a6bfbf96135fa4a48daf6e9c8ac88a – edit Home page using Elementor > settings of elements > Styling for buttons – https://prnt.sc/GT78BfqcbVeU

2. Here is what we see on your Home page https://prnt.sc/39m2_v6klqFL and post page – https://prnt.sc/a3jjRzzuEcX2

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2. As for the Join Chat plugin integration on the product inner page, please verify that the plugin is properly configured and activated. If the changes are not appearing in the preview, try checking in an incognito/private browsing window or on a different device. Also, ensure that there are no conflicts with other plugins or theme settings that might be preventing the plugin from displaying correctly.
Contact the support team of the plugin to get help.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

Warm Regards,
The 8Theme Team

Hello,

Regarding the product count displayed in the category, custom CSS code (display: none property) can be used to remove it.

You can use the Chrome inspector tool or any other browser dev tool to find the HTML structure of the page and the classes that all the elements have.

Best regards,
8Theme Team

Hello Mkwong,

Thank you for reaching out to us.

Please take a moment to review the response in the following topic: https://www.8theme.com/topic/i-want-to-create-a-footer-similar-to-the-one-shown-in-the-screenshot/#post-423435

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you please assign the administrator role to the user you created?

Warm Regards,
The 8Theme Team

Hello, Yasir Alam 8Theme

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Manvendra Singh,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To adjust the product picture slide type so that it does not scroll, please go to XStore Builders > Single Product Builder via Elementor > edit template > Product images settings > edit Type https://prnt.sc/tcuxqJsgb9vN

Please try this and let me know if it works for you.

If you need further assistance, feel free to ask—I’m happy to help!

Best Regards,
8Theme’s Team

Hello, Omar Quddam,

Thank you for reaching out to us.

You can find detailed instructions on how to enable user registration on your website in our documentation at the following link:
https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

If you need any further assistance, please feel free to contact us.

Best Regards,
8Theme’s Team