Hello Den,

We appreciate your prompt response.

We have disabled the W3 Total Cache plugin, and this has resolved the issue. Therefore, we kindly recommend that you either review the plugin’s settings to identify which specific configuration may be causing the problem, or consider reaching out directly to the plugin’s support team for further assistance.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Are there any IP restrictions for accessing your website?

https://prnt.sc/ZWHxzVvSBJ2g – we kindly recommend contacting your hosting provider for assistance regarding this matter.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We kindly invite you to review the following article for detailed guidance on using the XStore Products Archive Builder with Elementor:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

For your convenience, we have imported a demo template for you, which you can view here:
https://prnt.sc/LARhukUTdtof

Please note that the imported template is currently not assigned for display and serves only as an example. You are welcome to edit it as needed or assign it to all product archive pages, replacing your current template if desired.

Here is an example of the sidebar content for your reference:
https://prnt.sc/Op4-_tiwK5Ea

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, Melanie Moutarde,

We appreciate your prompt response.

Private Content. We kindly ask that you review the video within the next 7 days.

Best Regards,
8Theme’s Team

Hello Nirmalya,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, James H,

We appreciate your prompt response.

We were unable to log in using the credentials you provided – https://prnt.sc/6kk-baknafsy

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello, Melanie Moutarde,

We appreciate your prompt response.

“I am still having the same problems and the system is not allowing me to ask about the same topic.” – we kindly ask you to provide screenshots or, preferably, a short video demonstrating the issue. This will help us better understand the problem you are encountering and assist you more effectively.

“the link does not exist anymore, can you sen dit again” – could you please clarify which specific link you are referring to?

Best regards,
8Theme’s Team

Hello Hedo,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate you bringing this to our attention. We understand that after updating to Version 9.4.9 and Core Plugin 5.4.9, the custom heading font Tomorrow-Bold is no longer displaying as expected, despite no changes being made to your settings.

To assist you further, could you please try the following steps:

1. Clear your site and browser cache to ensure the latest styles are being applied.
2. Navigate to Theme Options > Typography and reselect the Tomorrow-Bold font for your headings, then save the changes.
3. Check if there are any custom CSS rules that might be overriding the font settings.

If the issue persists after these steps, please provide us with screenshots of the problem.

Best Regards,
8Theme’s Team

Hello, Kulimary,

We’ve regenerated .pot files.

We would like to inform you that the .POT files have been regenerated. Kindly review and translate the necessary strings in the following locations:
– Loco Translate > Plugins > XStore Core
– Loco Translate > Themes > XStore

Best regards,
8Theme’s Team

Hello, Saba,

Thank you for reaching out to us.

For optimal performance and a professional appearance of your website, we recommend the following image size guidelines:

1. Product Images:
– File Size: Ideally under 500 KB (0.5 MB) per image.
– Dimensions: Approximately 800 x 800 pixels for square images.
– Format: Use JPEG for photos and PNG for images with transparency.

Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use an image editing tool like Photoshop don’t save images without using the option “Save For Web”.

There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: tinypng.com, Compressor.io, EWWW Image Optimizer, Smush Image Compression and Optimization plugin.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Additaonly, read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

2. Banner Images (e.g., homepage sliders or hero images):
– File Size: Preferably under 1 MB, but up to 2 MB can be acceptable depending on quality and resolution.
– Dimensions: Typically 1920 x 600 pixels or 1920 x 1080 pixels, depending on your design layout.
– Format: JPEG is recommended for faster loading; PNG can be used if transparency is needed.

3. Category Thumbnails:
– File Size: Under 300 KB.
– Dimensions: Around 300 x 300 pixels.
– Format: JPEG or PNG.

4. Blog Post Images:
– File Size: Under 500 KB.
– Dimensions: Around 1200 x 628 pixels (for social sharing compatibility).
– Format: JPEG.

Tips for a Good-Looking and Professional Website:

– Use consistent image dimensions and aspect ratios across your site to maintain a clean layout.
– Optimize all images using tools like TinyPNG or ImageOptim to reduce file size without compromising quality.
– Maintain a consistent color scheme and typography throughout your website.
– Use high-quality images that reflect your brand and products accurately.
– Ensure your website is mobile-responsive and loads quickly.
– Keep the layout clean and uncluttered, with clear navigation and call-to-action buttons.
– Regularly update your content and images to keep the site fresh and engaging.

We hope this information helps you enhance your website’s performance and appearance.

Warm Regards,
The 8Theme Team

Hello, Anurag,

Thank you for reaching out to us.

We appreciate your message and are happy to assist you. Should you have any further questions or need additional support, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team

Hello, Rashi,

Thank you for reaching out to us.

To add the search bar to the left side of the logo, please navigate to the Header Builder via Elementor > edit template > add the desired element to the header content https://prnt.sc/d6DWwGdzqPQ9

We would not recommend to remove the mentioned text, because it can be needed in some cases, for example – https://prnt.sc/g6Y_kcquMWrl

As for the black-circled text, to edit the font, custom CSS code can be used:

.woocommerce-checkout #shipping_method .amount, 
.woocommerce-checkout .cart-order-details .shop_table .woocommerce-shipping-totals th {
    font-size: 17px !important;
    font-family: 'times new roman';
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Please try this and let me know if it works for you.

If you need further assistance, feel free to ask—I’m happy to help!

Best Regards,
8Theme’s Team

Hello, Tienda Vicortech,

To display categories and subcategories on the shop page in a vertical menu format, go to WordPress Dashboard > Appearance > Widgets. Add the “Product Categories” widget to the desired widget area (e.g., Shop Sidebar). Ensure the “Show hierarchy” option is enabled to display subcategories.

Unfortunately, the category filter does not have such functionality. However, you can use the default WooCommerce widget “Product Categories” and select the “Show hierarchy” option within it.

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

https://prnt.sc/0P3aNB_nwkp5

selector .etheme-price-table-features-list svg {
    max-width: 60px;
}

Best Regards,
8Theme’s Team