Hello,

Thank you for your message.

1. Regarding the max execution time, yes, you can increase it to ensure smoother performance and avoid timeout issues during plugin operations. This can typically be done by modifying the php.ini file on your server, or by contacting your hosting provider for assistance.

max_execution_time is a limit for the execution time while running the script. For example if you import content and script need more than 30 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. The PHP Max Input Vars is the maximum number of variables your server can use for a single function. If the value is too low, you may experience problems such as can’t save menu settings when added a lot of items. These parameters can be increased from the server-side, so just contact your hosting provider.

2. Support for this plugin has been officially discontinued.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please go to Pages > Add new > import Home-boxed page as in this video – https://youtu.be/wkIKN2IyEZI

Warm Regards,
The 8Theme Team

Hello, Abdulaziz

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Andrea

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Youcef,

We appreciate your prompt response.

1/ Woocommerce > Status > Logs shows an error in 3rd party plugin – https://prnt.sc/lFbga_TJQ2wS Please disable the mentioned pluign and contact their support.

2/ Please downgrade the PHP version to 8.1 or 8.2. Not all plugins are compatible with your current version (8.3.19).

Best regards,
The 8Theme Team

Hello, Rok,

Thank you for reaching out to us.

1/ Here’s how you can fix it:

html:not(:has(#wpadminbar)) .elementor-location-header {  
    --wp-admin--admin-bar--height: 0.001px;  
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
Please try this and let me know if it works for you.

2/ XStore Builders > Footer > edit template > edit settings according your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Abdulaziz,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Anurag

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello Saša,

To provide temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

Hello Sean,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Andrea,

Thank you for reaching out to us.

1/ Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Regarding the message shown in the following screenshot: https://prnt.sc/X1Gzf0kVGIqY
You may safely close this notification. Please note that WordPress automatically restores translation files after an update, so you should not lose any translations. Nevertheless, we strongly advise performing a full backup of your files and database before proceeding with any WordPress updates.

Warm Regards,
The 8Theme Team

Hello Rayee,

1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

3/ This step should only be taken after you have provided a video demonstrating how the issue behaves when using the Storefront theme on your current website (confirm whether changing the theme has any impact on the displayed price or other related behavior).

Provide temporary FTP access. We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We are currently unable to log in to the website using the credentials you provided. Could you please verify them at your earliest convenience?

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To remove the image from the breadcrumbs section, please navigate to the page editor, remove the featured image, and ensure that you save the changes. Alternatively, you may use the following custom CSS code:

.page-heading {
    background-image: none !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Hello Hassan,

To change the font family for the product title, please navigate to:
Theme Options > Woocommerce > Single Product Builder > Title > Font Family;

For button settings, you can find them under:
Theme Options > Styling > Settings for buttons;

If you need any further assistance, feel free to contact us.

Best Regards,
8Theme’s Team