Your theme (Xstore child) contains outdated copies of some WooCommerce template files

This topic has 8 replies, 4 voices, and was last updated 10 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: yuanyu
    Leon
    Participant
    January 20, 2025 at 21:38

    Hi

    In my woocommerce site ,the xstore template is is out of date.
    Please find the erro message in the attachment.

    Could you help me resolve this issue?

    Files is visible for topic creator and
    support staff only.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2025 at 21:50

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    January 20, 2025 at 22:32

    Hello, I am following as have the same issue following the update of woocommerce to version Version 9.6.0

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2025 at 08:51

    Hello, My Little Lord Ltd,

    We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
    Go to XStore Patcher > click on Refresh patches > click on Apply all patches

    Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    Best regards,
    8Theme’s Team

    Avatar: yuanyu
    Leon
    Participant
    January 21, 2025 at 15:44

    Hello

    Thanks for your response.
    Please find the details from woocommerce →status →tools →Templates

    Thank you

    Please contact administrator
    for this information.
    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    January 21, 2025 at 15:44

    Hello,

    I have applied the patch as indicated and the issue has been solved.

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2025 at 16:18

    Hello, Leon,

    We are pleased to inform you that the issue has been resolved by applying the necessary patches.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 23, 2025 at 21:12

    Dear Leon,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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The issue related to '‘Your theme (Xstore child) contains outdated copies of some WooCommerce template files’' has been successfully resolved, and the topic is now closed for further responses

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