Your support-forum is not very userfriendly

Hi guys

I purchased WooPress. Fine. But when I need support I need to log in and navigate to supportforum, and THEN onto the RIGHT supportforum (WooPRess). From THERE I can go to Topics started and from THERE I can find the active cases.

Why dont you add this to “my account”?? SO I can create a new ticket right from my account and also overview open or latest added tickets?

I mean like, now that you dont want to use Ticksy I think you should try and come up with some more userfriendly solution…

I agree. It’s also difficult to navigate from one topic to another – there is no quick button to return to the WooPress specific forum – I have to go to Our Support > Support Forums > WooPress every time. Makes it difficult when I am having multiple issues to efficiently search for a solution to my problem.

And also answers appears on bottom of the threats and not on top which is kinda unlogical 🙂

Hello,

The forum is based on WordPress configuration. We used WordPress because it’s very handy and it’s well known for our customers.
As you know a lot of forums have replies posted at the bottom, and not at the top. Also this is not a ticket system where replies display can be configured.

Thank you.
Regards,
Eva Kemp.

Well… but that does not make it any better..

You guys are the developers 🙂 You fix things