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Topic: “Your cart is empty”

Tagged: Cart

kidzyc

Participant

June 1, 2015 1:55 am

After adding a product to the cart it (version1) it shows up in the small cart icon in the menu but after clicking on “view cart” or “check out”, going to the cart site itself, it shows “your cart is empty”.
Site URL: hidden
Theme version: 1.1
WooCommerce version: 2.3.9

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kidzyc

Participant

June 1, 2015 2:34 am

Hi, also my wishlist is not work now. I don’t know why. These two functions including “check out” and “wishlist” worked before, but now they both not work.

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kidzyc

Participant

June 1, 2015 4:36 am

Please see wp-admin panel credentials in Private Content.
Site URL: hidden
Theme version: 1.1
WooCommerce version: 2.3.9

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Eva Kemp

Support staff

June 1, 2015 12:21 pm

Hello,

Did you make any changes in the original theme files?
Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

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kidzyc

Participant

June 1, 2015 2:38 pm

Hi, Eva, I do not make any changes in original theme files.
Site URL: hidden
Theme version: 1.1
WooCommerce version: 2.3.9

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

June 1, 2015 3:41 pm

Hello,

Please log in to your hosting control panel and edit database for the site as described in WordPress article:
https://codex.wordpress.org/Changing_The_Site_URL > paragraph “Changing the URL directly in the database”
You need change all urls in the database to a new url.

Thank you.
Regards,
Eva Kemp.

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kidzyc

Participant

June 2, 2015 1:10 am

Thanks for your reply.

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kidzyc

Participant

June 2, 2015 5:12 am

Hi Eva, I have tried your method, but it doesn’t work.

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Eva Kemp

Support staff

June 2, 2015 8:43 am

Hello,

When I enter http://www.misssale.com/au2015/ site and open Cart page the link is changed and redirects to http://www.misssale.com.au site.
Please specify what domain is correct and should be used for your site.
Are files located in the folder “au2015” of the domain misssale.com?
Do you want just to change domain name and keep the files in the folder “au2015” of the domain misssale.com?
If you change domain name it must be changed in database too.

Thank you.
Regards,
Eva Kemp.

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kidzyc

Participant

June 2, 2015 5:03 pm

Yes. I want to change domain name to misssale.com.au, but keep all files in the folder “au2015” of the domain misssale.com. I have tried changed home value as misssale.com.au in option table in database and kept site url value as misssale.com/au2015/. Then all url in the website is changed to misssale.com.au, but all funtions like “add to cart” do not work. Is there any thing I haven’t done? Please tell me.

Thanks.

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Eva Kemp

Support staff

June 2, 2015 6:58 pm

Hello,

Please give us correct FTP and wp-admin panel credentials.
We’ll try to help you.

Thank you.
Regards,
Eva Kemp.

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kidzyc

Participant

June 3, 2015 1:57 am

Hi Eva,

Please see below.
Thanks for your help.

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Eva Kemp

Support staff

June 3, 2015 8:29 am

Hello,

To make your site working as you want I had to disable Ajax “Add to Cart” in 8Theme Options > E-Commerce > Single Product Page > AJAX “Add To Cart” > Off.
Please check Cart page now.

Thank you.
Regards,
Eva Kemp.

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kidzyc

Participant

June 3, 2015 11:07 am

Hi Eva,
Thanks.
I have checked it, Cart page works now. However, if we turn AJAX off, wishlist function and quick view funtion do not work.
What do I need to do?

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Eva Kemp

Support staff

June 3, 2015 1:56 pm

Hello,

Ajax isn’t working even with enabled “Ajax “Add to Cart”” option.
You can check it yourself. The problem is caused by this error:
http://storage4.static.itmages.com/i/15/0603/h_1433335899_8317479_5580bb2823.png

It means ajax can’t be active because you use different domain name.
In this case you have to change domain name to http://www.misssale.com.au instead of http://www.misssale.com/au2015 and move your site files to the directory of http://www.misssale.com.au.
This article should help you:
https://codex.wordpress.org/Changing_The_Site_URL

Sorry for inconveniences.

Regards,
Eva Kemp.

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kidzyc

Participant

June 3, 2015 3:25 pm

Hi Eva,

Thanks for your help. Is there any other way to fix it? For instance, modifing admin-ajax.php file under wp-admin folder.

Thanks

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Eva Kemp

Support staff

June 3, 2015 8:12 pm

Hello,

Unfortunately we can’t give you any solution concerning this issue, you have to change domain name or try to visit WordPress forums to find any advice.

Regards,
Eva Kemp.

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kidzyc

Participant

June 4, 2015 12:20 am

Hi Eva,

Thank you very much.
When I fix this issue, I will let you guys know asap.

Thanks.

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Eva Kemp

Support staff

June 4, 2015 8:07 am

Hello,

Ok, we’re looking forward to your reply.

Thank you.
Regards,
Eva Kemp.

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kidzyc

Participant

June 5, 2015 12:32 am

Hi,

Recently, I use 301 redirection method to let the website working. However, it is not a good way to solve this problem, because when customers visit http://www.misssale.com.au, the address will transfer to http://www.misssale.com, and then http://www.misssale.com will be shown on browser address bar instead of http://www.misssale.com.au.
Still confusing with this problem on admin-ajax.php

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Topic: “Your cart is empty”

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