You may also like section on my account page

This topic has 4 replies, 3 voices, and was last updated 2 days, 15 hours ago ago by Ayan Rahman

  • Avatar: islam
    islam
    Participant
    January 24, 2026 at 11:06

    Go to register, enter your email then it will log you into ‘My Account’ page, you will notice the ‘you may also like…’ section not filling the book image in its column, empty section with badge and favorite icon then the image underneath, I tried to edit this part but found it is a ‘shortcode’, is there a way to fix it?

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    support staff only.
    3 Answers
    Avatar: Samir Malik
    Samir Malik
    Support staff
    January 25, 2026 at 09:33

    Hello,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: islam
    islam
    Participant
    January 25, 2026 at 14:25

    Hi, yeah sure

    username: xstore
    pass: xstore_support

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    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    January 25, 2026 at 15:29

    Hi,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
    We’ve edited your message and moved the temporary access into the Private Content area.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

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