• 

  alexx

  Participant

  March 11, 2017 at 21:20

  Hi there,
  I just received this message when trying to install a fresh copy of my theme.

  “You have reached activation number limit.”

  Please note that I do not have any active website/domain with this License being active.

  I just made a couple of tests, and re-installs under 2 domains.

  Please, contact administrator
  for this information.

  #156755 Copied
  9 Answers
  

  alexx

  Participant

  March 12, 2017 at 09:50

  …and you should remove the following feature from your themes presentation:

  “Premium Support”
  “We provide 24/7 top-notch assistance to help you to sort out all the difficulties you may face”

  that was one of the main reasons I wanted your xStore theme…

  Providing support for a couple of hours per day, and almost nothing in the week-ends that’s not a 24/7 support… just my opinion…

  #156764 Copied
  

  Olga Barlow

  Participant

  March 13, 2017 at 09:04

  Hello,

  Delay in answering is related to the number of requests from our users on the support forum, in chats and via emails.

  You activated theme for a few domains, that was a reason of the message you get. Check now, please.
  Also, keep in mind that one purchase allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.

  Regards

  #156791 Copied
  

  alexx

  Participant

  March 25, 2017 at 22:17

  Hi,

  Now I received the same message: You have reached activation number limit.

  And I didn’t activate the theme for a few domains…it was activated only for 1 single domain 3 times.

  Gr.

  #157913 Copied
  

  alexx

  Participant

  March 27, 2017 at 15:10

  any news on this?

  #158020 Copied
  

  Olga Barlow

  Participant

  March 28, 2017 at 14:01

  Hello,

  Sorry for the delay in answering. I have checked your code and see that is was used for the following domains http://prntscr.com/epgnam I don’t know id you used it or maybe you shared your code, but these domains are associated with your purchase code.

  Regards

  #158112 Copied
  

  alexx

  Participant

  March 28, 2017 at 16:13

  as you can see, the theme is active only on 1 domain…

  #158123 Copied
  

  Olga Barlow

  Participant

  March 28, 2017 at 16:55

  Hello,

  Ok, I have removed the other domain from the list. But keep in mind that you can use our theme license for 1 end product only. In other case you need to buy additional license.
  Check, now.

  Regards

  #158126 Copied
  

  raileanu.paul

  Participant

  October 18, 2017 at 15:08

  The sampe problem here. I tried to install on another domain for testing and having a fresh website because the last one crashed.

  Please, contact administrator
  for this information.

  #175478 Copied
  

  Olga Barlow

  Participant

  October 18, 2017 at 15:33

  Hello, @raileanu.paul

  Try now, please.

  Regards

  #175480 Copied
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