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  Hoellwarth

  Participant

  February 1, 2018 12:10 am

  Hello, I deactivated my Royal theme in my demo website in order to activate to my customer’s one but I’m unable to do that. Please check the count and help me, thank you.

  In private content you’ll see my purchased code.

  Regards.

  

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  support staff only.

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  Rose Tyler

  Support staff

  February 1, 2018 9:04 am

  Hello,

  Please try to activate theme now.

  Regards

  #183539 copied to clipboard

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  Hoellwarth

  Participant

  February 1, 2018 11:37 pm

  It works now, thank you.

  #183666 copied to clipboard

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  Rose Tyler

  Support staff

  February 2, 2018 8:04 am

  You’re welcome!
  Feel free to ask if you have any other questions.
  Have a nice day.

  Regards

  #183673 copied to clipboard

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  carlosmolanodi

  Participant

  February 10, 2018 5:30 pm

  ad to delete my page because I was hacked. re-install the theme no longer receive the purchase code to activate it. how can I solve that?

  

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  support staff only.

  #184685 copied to clipboard

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  Olga Barlow

  Support staff

  February 12, 2018 1:48 pm

  Hello, @carlosmolanodi

  If you get “API request calls error” contact your hosting provider and make sure that abilities availability from your hosting:
  1. http/https outgoing connects
  2. 136.243.62.35 availability from your source IP address.

  Regards

  #184813 copied to clipboard

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