You guys updated and now nothing works. - by Andrew McClary

This topic has 7 replies, 3 voices, and was last updated 4 years, 7 months ago ago by John Holden

  • Avatar: Andrew_McClary
    Andrew McClary
    Participant
    October 28, 2019 at 17:13

    Everything was working perfectly until your latest update. The page now won’t load and I am getting this message from Bluehost.

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, XStore.

    First, visit your website (https://www.plasticarmsdealer.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.plasticarmsdealer.com/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2019 at 17:37

    Hello,

    Could you, please, provide us with Dashboard and FTP access to your site to check the problem in more detail and help you?

    Regards

    Avatar: Andrew_McClary
    Andrew McClary
    Participant
    October 28, 2019 at 18:57

    See private

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2019 at 19:12

    What about FTP?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2019 at 19:15

    Hello,

    You have updated XStore core plugin but left out of date theme version. Never update XStore core plugin wihtout theme update!

    Regards

    Avatar: Andrew_McClary
    Andrew McClary
    Participant
    October 28, 2019 at 22:40

    Ok. Thanks.

    Avatar: John Holden
    John Holden
    Support staff
    October 29, 2019 at 03:30

    Hi,

    Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,
    Hung PD

  • Viewing 7 results - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.