Return to previous page

YITH WooCommerce Product Add-ons & Extra Options issues

This topic has 2 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

Nick

Participant

May 11, 2023 at 12:17

Hi There,

I notice that there is a compatibility error with YITH WooCommerce Product Add-ons & Extra Options.

Before I installed YITH WooCommerce Product Add-ons & Extra Options I was able to click on each colour swatch on my product and it would change the photo of the product to one that resembles the colour swatch.

Since installing YITH WooCommerce Product Add-ons & Extra Options to add additional add on products, now none of the product photos show up at all. Also the add-on products do not show up in the checkout cart.

Are you please able to look into this for me? I have provided wp-admin access in private.

Also I have provided a video of the issue below.
https://we.tl/t-U3i3FRlTtz

Please, contact administrator
for this information.

#356359 Copied Theme version: 9.1.4

1 Answer

Rose Tyler

Support staff

May 11, 2023 at 14:35

Hello, Nick,

Thank you for contacting us and for using XStore.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We would recommend you contact support of the plugin first. Please let us know their answer.

Kind Regards,
8theme team

#356384 Copied
Tagged: extra options, issues, product add-ons, seo friendly, woocommerce wordpress themes, yith woocommerce
Viewing 2 results - 1 through 2 (of 2 total)