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Yith Points&Rewards format issue on mobile – points cannot be applied

This topic has 12 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

  • Avatar: Zsolt_Ravasz
    Zsolt Ravasz
    Participant
    March 11, 2020 at 11:43

    Hi Dear Support,

    It might be something really simple, I’ve started testing Yith Points and Rewards and everything is fine but I can’t redeem points while using mobile, the particular “apply discount” cannot be seen. It only doesn’t show on mobile, I can see the button and use the right way on desktop. Could you please advise what to try or set for it?

    it looks right on desktop: https://ibb.co/Q6xjYTg
    also on tablet view:https://ibb.co/xggs6q8
    but doesn’t show on mobile: https://ibb.co/C7bBvFv there is only 1 apply button that only opens the box but there should be another one like on desktop/tablet view where I can redeem the points.

    Is this something you can have a look into?

    Thanks for your help and time.
    Regards,
    Zsolt

    #231050 Copied Theme version: 6.2.12 WooCommerce version: 3.9.3
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2020 at 13:31

    Hello,

    Please provide URL of the mentioned page, so we can take a closer look.

    Regards

    #231053 Copied
    Avatar: Zsolt_Ravasz
    Zsolt Ravasz
    Participant
    March 11, 2020 at 14:05

    Thanks for having a look into, details have been sent in private.

    Please contact administrator
    for this information.
    #231055 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2020 at 14:13

    Please describe in detail what should be done to see the mentioned button of the checkout page http://prntscr.com/rera2d

    Regards

    #231057 Copied
    Avatar: Zsolt_Ravasz
    Zsolt Ravasz
    Participant
    March 11, 2020 at 16:20

    I’m sorry, my bad, I’ve set it up correctly so if you log in with the account provided you will be able to see the form at the checkout

    Regards,
    Zsolt

    #231063 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2020 at 16:45

    Unfortunately, we can’t see it still – http://prntscr.com/reu1xh Please check one more time.

    Regards

    #231067 Copied
    Avatar: Zsolt_Ravasz
    Zsolt Ravasz
    Participant
    March 11, 2020 at 17:07

    I’m sorry, you were right, it was already applied, I’ve removed, please have a look, hopefully you can see it now.

    Thanks again.

    #231070 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2020 at 19:21

    Hello,

    Check now, please.

    Regards

    #231080 Copied
    Avatar: Zsolt_Ravasz
    Zsolt Ravasz
    Participant
    March 11, 2020 at 23:07

    Well Olga, what to say, thank you very much.

    https://prnt.sc/rezjhm

    Is it something I can implement easily on the live site once I’m ready to introduce? Can you tell me what to do?

    Regards,
    Zsolt

    #231091 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2020 at 10:22

    Hello,

    We’ll fix it in the next theme update. To fix it on your site add the following custom to child theme style.css

    @media only screen and (max-width: 480px){
.woocommerce-message .button, .woocommerce-error .button, .woocommerce-info .button {
    display: block;
}
}

    Regards

    #231128 Copied
    Avatar: Zsolt_Ravasz
    Zsolt Ravasz
    Participant
    March 12, 2020 at 11:36

    Thank you very much for sharing this.

    #231136 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2020 at 12:00

    You are welcome.

    Regards

    #231137 Copied
  • Viewing 12 results - 1 through 12 (of 12 total)

The issue related to '‘Yith Points&Rewards format issue on mobile – points cannot be applied’' has been successfully resolved, and the topic is now closed for further responses

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