Xstore WPBakery Not allowing saving when clicking save

This topic has 2 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

  • Avatar: cped
    cped
    Participant
    November 1, 2022 at 04:21

    Hi there,
    All of a sudden WPBakery isn’t allowing me to click the save button. I’ve tried uninstalling all plugins one by one but it hasn’t helped.

    Can you assist please?

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 1, 2022 at 05:50

    Hello, @cped,

    Thanks for choosing and using our theme..!

    This must be the third-party plugin confliction issue on your site nothing else as I have tested it on my test site and it is working perfectly fine for me.

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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