Return to previous page

XStore v6 update, 8Theme Instagram widget no longer displaying square thumbnails

This topic has 5 replies, 3 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

Robert

Participant

September 10, 2019 at 18:15

Hi,

1) After the update to XStore v6, the 8Theme Instagram widget no longer displaying square thumbnails. I have the widget in a prefooter static block, and there should be six large images displayed just above the footer. Now they are not cropped to a square any more.

2) Also, previously I was able to use the hashtag without connecting to an account, but now your Instagram widget is forcing me to connect to an account. I’d prefer not to do this. With just the hashtag, I get the error “To use this element select Instagram user”. Why the change?

Please advise?

Regards

#221126 Copied Theme version: v6.0.1

4 Answers

Olga Barlow

Participant

September 11, 2019 at 11:12

Hello,

1) We never cropped the Instagram images. Our widget displays the images that uploaded Instagram user, if he used square images you’ll see the square images, if he uploaded portrait or landscape images then you’ll get them.

2) Instagram changed their API and they are blocking all the widgets that do not use the official Instagram API with user token now. We can do nothing and have to update Instagram widget and element according to their requirements.

Regards

#221175 Copied

Robert

Participant

September 15, 2019 at 00:28

Hi Olga

1) The issue with the thumbnails not showing up as squares disappeared after I posted… not sure how long after. I can only guess that the thumbnails had not properly generated when I added the Instagram username to the 8theme widget.

2) Just to test what you were saying, I created a temporary site with a legacy version of XStore, version 5.6. I ensured that the XStore core that came with 5.6 was installed, 8theme Core Plugin for Xstore v1.3.2. I was right, the 8theme Instagram widget works without a user on this older version, and all is needed is a hashtag. This confirms that it is not Instagram that is blocking the use of hashtags without a username, it is something that has changed with the 8theme Instagram widget in this latest version. I can provide you with login details to the temporary site if you do need proof?

Regards Robert

#221379 Copied

Rose Tyler

Support staff

September 15, 2019 at 08:33

Hello,

Our technicians will be able to check your question on Monday, due to weekends. Sorry for the delay.

Regards

#221393 Copied

Olga Barlow

Participant

September 16, 2019 at 17:22

Hello,

If you provide us with FTP and Dashabord access to your site we could try to get back the old way for the hashtags but keep in mind that http://prntscr.com/p6vl8s https://www.instagram.com/developer/ and we don’t guarantee how long this incorrect way will work.

Regards

#221471 Copied
Viewing 5 results - 1 through 5 (of 5 total)

The issue related to '‘XStore v6 update, 8Theme Instagram widget no longer displaying square thumbnails’' has been successfully resolved, and the topic is now closed for further responses

XStore v6 update, 8Theme Instagram widget no longer displaying square thumbnails

Explore our best WordPress WooCommerce Themes collection