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Xstore theme support on multiple licences

This topic has 6 replies, 2 voices, and was last updated 1 months, 4 weeks ago ago by Andrew Mitchell

TheOne

Participant

May 28, 2024 at 14:07

Hello,

I just entered a new licence in my “Licences” page here on 8theme.com.
In total i have 15 of them. On the newly entered one it shows me 92 days left.
On all others it says 3 days. Shouldn’t all revert to 92?

#396971 Copied Theme version: 9.3.10

5 Answers

Andrew Mitchell

Support staff

May 28, 2024 at 14:32

Dear TheOne,

Thank you for contacting us regarding your concerns about the license durations associated with your account.

We appreciate your attention to this matter and understand your concerns regarding the discrepancies in the remaining days for your licenses. Please note that each license operates independently, and its duration is determined by its specific activation date. Consequently, it is common for different licenses to display varying numbers of remaining days.

To renew any of your licenses, we kindly ask you to visit the ThemeForest download page at https://themeforest.net/downloads After renewing your license on ThemeForest, please proceed to the 8theme dashboard and refresh the page to view the updated support duration for each license.

Should you require further assistance or have any more questions, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

#396975 Copied

TheOne

Participant

May 28, 2024 at 14:51

I don’t understand you fully.

Last time i checked if i bought a new xstore licence and input it in the licence page (6 months support) all other installations (xstore licences) also went to 6 months. Are you telling me now that if i have a 6 months licence support for xstore site A i get support only for xstore site A and not my other xstore licences/installations?

#396982 Copied

Andrew Mitchell

Support staff

May 28, 2024 at 14:58

Dear, TheOne,

Yes, that is correct. According to Envato’s licensing policy, each license you purchase for a product, such as the XStore theme, is valid for a single use only. This means that the support provided with your purchase are applicable solely to the specific installation associated with that license.

If you have multiple installations of XStore, each will require its own separate license. Renewing or extending support on one license will not affect the support period of any other licenses you may hold.

For more detailed information, you can visit Envato’s official support extension and renewal guide here: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

Please let us know if you have any more questions or if there is anything else we can help you with.

Warm Regards,
The 8Theme Team

#396984 Copied

TheOne

Participant

May 28, 2024 at 15:17

Wait a minute, what? When did you implement this? I’ve been using xstore for a long time (since 2018 if i’m exact) and this is the first time i’m hearing about this. Also as i have explained till now, if i inputed my new licence to the licence subpage all other licences were extended.

#396988 Copied

Andrew Mitchell

Support staff

May 28, 2024 at 17:40

Dear TheOne,

Please be assured that our support system and policies have been consistent for a long time, at least 8 years, and are in alignment with the Envato Market license policy. We do not have the authority to make changes to this system independently.

Regarding your experience with the license extensions, we have not made any recent changes to how our licensing works, nor have we received similar feedback from other customers. It is possible that what you experienced could be related to browser caching or a similar issue.

We value your long-standing relationship with us since 2018 and are here to assist you with any further questions or concerns you might have. Please feel free to reach out for any additional support.

Warm Regards,
The 8Theme Team

#397007 Copied
Tagged: best selling, ecommerce solutions, multiple licences, premium support, theme support, woocommerce themes, xstore theme
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