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Xstore theme Set Up - by AjayR - on WordPress WooCommerce support

This topic has 36 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Rose Tyler

AjayR

Participant

January 22, 2021 at 11:17

Ok Thanks. I will follow that.
Another Issue is : Overlapping of Title with Wishlist n Quick View Icons
how can I solve this. if i reduce the “Product Title Chars Limit” further then name of the product isnt visible fully to customer. You can see that on Home page.
Here is the Screenshot :- https://ibb.co/CPQggHk

#269638 Copied
Olga Barlow

Support staff

January 22, 2021 at 15:42
Hello,

Add the below code to Theme Options > Custom CSS
```
.products-grid .product-view-light .st-swatch-in-loop, 
.product-slide .product-view-light .st-swatch-in-loop, 
.et-offer .product-view-light .st-swatch-in-loop, 
.products-grid .product-view-light .light-left-side > *:first-child, 
.product-slide .product-view-light .light-left-side > *:first-child, 
.et-offer .product-view-light .light-left-side>*:first-child,
.products-grid .product-view-light .st-swatch-in-loop + .light-right-side + .light-left-side > *:first-child {
    padding-right: 52px !important;
}
```
But if you have a long title maybe it would be better to choose another product effect? (Theme Options > WooCommerce > Shop > Product styles > hover effect > choose something other than light layout type).
And edit the products element on the home page and also change the hover effect in the element settings.

Regards
#269707 Copied
AjayR

Participant

January 24, 2021 at 11:16

Hi, Yes it seems to work for me. But i received a email from Google console :

Mobile Usability issues detected on https://lotusgenie.com/
To the owner of https://lotusgenie.com/:
Search Console has identified that your site is affected by 2 Mobile Usability issues:
Top Issues
The following issues were found on your site:
Clickable elements too close together
Content wider than screen
We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search.

#269930 Copied

Olga Barlow

Support staff

January 25, 2021 at 21:07

Hello,

Could you, please, give us access to your Google console results to check the mentioned issues in more detail?
Give this user 8themes@gmail.com dev permission to check the console results.

Regards

#270134 Copied

AjayR

Participant

January 26, 2021 at 15:42

Pls check in the private area … access is granted pls check out the errors in Console

Please contact administrator
for this information.

#270307 Copied

Olga Barlow

Support staff

January 27, 2021 at 16:10

Hello,

It looks that the tester tool does not load correct styles https://prnt.sc/xpt1e7
That’s very strange. Could you, please, provide us with temporary WP Dashboard access to your site to check the plugins you use and site settings in more detail and find out why that issue appeared.

Regards

#270598 Copied

AjayR

Participant

January 28, 2021 at 07:22

ok How do I do that?

#270747 Copied

Rose Tyler

Support staff

January 28, 2021 at 08:56

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#270755 Copied

AjayR

Participant

January 28, 2021 at 12:29

Hi Please find the Login details in Private content area… Thanks

Please contact administrator
for this information.

#270810 Copied

Olga Barlow

Support staff

January 28, 2021 at 20:22

Hello,

We have cleared the cache and got a good result https://prnt.sc/xrs55l So, reindex this page again https://lotusgenie.com/customer-reviews/ and check for results in your search console after this reindexing.

Regards

#270925 Copied

AjayR

Participant

February 7, 2021 at 15:36

https://ibb.co/PQXJvQ2 uploaded a screenshot, when I enable sticky add to cart then it shows all the bulk discounts that I have set for my products. I dont want that to appear in sticky add to cart because it covers the half part of your page… its a kind of distraction and buttons dont look normal as well., Can you suggest a workaround for this. Thanks

>> https://ibb.co/PQXJvQ2

#272899 Copied
Rose Tyler

Support staff

February 7, 2021 at 16:20
Hello,

Add the next code in Theme Options > Theme custom CSS:
```
.etheme-sticky-panel .rp_wcdpd_product_page {
    display: none;
}
```
Regards
#272912 Copied
AjayR

Participant

February 7, 2021 at 20:35

Thanks it works…
Here is another alignment issue https://ibb.co/5XZMyRd in Category Drop Down.
Thanks

#272937 Copied

Rose Tyler

Support staff

February 8, 2021 at 08:48

Hello,

I do not see any problem – https://gyazo.com/ef5586b1e367df6d53db3ac234e572b9 It shows the hierarchy of categories.
Please clear cache and check one more time.
What browser do you use?

Regards

#272982 Copied

AjayR

Participant

March 14, 2021 at 11:51

HI I am unable to uplaod webp product images to my ecommerce wordpress website. Is there any workaround I can upload webp images

#279243 Copied

Rose Tyler

Support staff

March 14, 2021 at 13:25

Hi,

WooCommerce can only show images that officially supported by WordPress itself, which at the moment, doesn’t include webp: https://codex.wordpress.org/Uploading_Files You can contact support of WooCommerce plugin, maybe they will suggest you some workaround.

Regards

#279246 Copied
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