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XStore theme mising header, logo, content etc

This topic has 9 replies, 4 voices, and was last updated 10 months, 2 weeks ago ago by Andrew Mitchell

Remus

Participant

January 30, 2025 at 12:37

hello,
i tried installing the XStore theme but the imported demo is not like yours.
the website link is https://echipamentefitness.ro/
can you help me?

#432797 Copied Theme version: 9.4.7

8 Answers

Tony Rodriguez

Support staff

January 30, 2025 at 13:20

Hello, @Remus,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

#432810 Copied

Remus

Participant

January 30, 2025 at 15:00

hello
I spoke to the hosting company and all the conditions are met but it still appears like this.
I am attaching pictures with the hosting requirements.
Can you help me?

Files is visible for topic creator and
support staff only.

#432821 Copied

Remus

Participant

January 30, 2025 at 15:59

I am attaching the picture that the requirements are met, but the header, footer, etc. still do not appear.
Can you help me please?

Files is visible for topic creator and
support staff only.

#432834 Copied

Luca Rossi

Support staff

January 30, 2025 at 16:04

Dear @Remus,

We hope this message finds you well.

Could you kindly provide temporary WP-Admin access so that we can review your settings? To grant access, please create a new user account with an Administrator role through your WordPress Dashboard. Once the account has been created, you may securely share the username and password with us via the designated Private Content section.

Thank you for your cooperation. Should you have any questions or require assistance with this process, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#432838 Copied

Remus

Participant

January 30, 2025 at 17:19

i send you my admin in privat content area

Please contact administrator
for this information.

#432857 Copied

Tony Rodriguez

Support staff

January 31, 2025 at 05:51

Hello, @Remus,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been resolved. Kindly clear your browser cache and check your website to confirm the resolution.

To address the problem, we have deactivated all third-party plugins on your website, which successfully resolved the issue. We recommend reactivating the plugins one by one to identify the specific plugin causing the conflict. Once identified, you may reach out to the respective plugin’s support team for further assistance.

We hope this solution proves helpful. Should you have any additional questions or concerns, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#432875 Copied

Remus

Participant

February 4, 2025 at 16:59

thank you !

#433334 Copied

Andrew Mitchell

Support staff

February 4, 2025 at 16:59

Dear Remus,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#433335 Copied
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XStore theme mising header, logo, content etc

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