Return to previous page

XStore theme is broken with new gray borders and …

This topic has 18 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Alex Carter

Farhad

Participant

February 22, 2025 at 23:06

Hi,
My website theme is broken after the recent upgrade. there are gray borders on the header and other places, while there are many broken pages, like blog posts with no headers or pages with a wide blank area.
I appreciate you considering this urgent and helping me with fixing this and restoring the normal layout.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#435077 Copied Theme version: 9.4.7

17 Answers

Tony Rodriguez

Support staff

February 24, 2025 at 05:48

Hello, @Farhad,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache.

To address the issue, we have temporarily deactivated the WP Rocket cache plugin on your website, which has resolved the problem.

For future reference, we recommend always clearing all caches before checking your website to ensure optimal performance.

We hope this helps. Please feel free to reach out if you need any further assistance.

**Best regards,**
**8Theme Team**

Please contact administrator
for this information.

#435103 Copied

Farhad

Participant

April 11, 2025 at 03:23

Hi Tony,
I just updated my theme to the latest one, and the website looks broken. Looks like an incompatibility between the new theme and plugins, most probably with LottiePlayer.
Thanks in Advance for your help.

#440402 Copied

Alex Carter

Support staff

April 11, 2025 at 06:34

Hello, Farhad,

Thank you for reaching out to us.

We have reviewed your website and, at this time, we do not see any signs that it is broken. Please try clearing your browser and site cache, as this often resolves display issues after updates.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

Warm Regards,
The 8Theme Team

#440406 Copied

Farhad

Participant

April 11, 2025 at 17:49

Thank you for checking this!

#440471 Copied

Farhad

Participant

April 12, 2025 at 02:27

Could you help me get the file for https://xstore.8theme.com/elementor/demos/ecoenergy/
or the template for the first page? I don’t want to import it as a demo, I want to add the first page as a template to Elementor My Templates. If there is a way to import other pages from other demos, that would be great!

#440482 Copied

Farhad

Participant

April 12, 2025 at 02:34

Im also trying to copy/paste Xstore elements but I get this error message:
Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: https://xstore.8theme.com/widgets/

#440483 Copied

Alex Carter

Support staff

April 12, 2025 at 07:00

Hello, Farhad,

Thank you for reaching out to us.

1/ Here is a template file of the Home page from https://xstore.8theme.com/elementor/demos/ecoenergy/ – https://fex.net/s/dztke6y

2/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

3/ We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/f9ab10y – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

Best Regards,
8Theme’s Team

#440489 Copied

Farhad

Participant

April 15, 2025 at 00:46

Thanks a lot. I could import all those templates, however copy/paste function is still not working. Importing elements from the imported library will import all the styles to the page, which is very inconvenient. It would be much better to have ither the copy/paste issue resolved or apply it to the Xstore imported elements.

Secondly, I need your help with designing the mobile layout. Whenever I change the layout to tablet or mobile on the Elementor editor and make changes, the layout will change for the desktop too.

#440657 Copied

Rose Tyler

Support staff

April 15, 2025 at 07:13

Hello,

To assist you more effectively, we kindly request that you provide video recordings demonstrating the issues you are experiencing, along with the steps that lead to them. This will greatly help us in understanding and replicating the problems on our end.

Please upload videos to a file-sharing service, such as https://wetransfer.com/, and share the download link with us.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#440666 Copied

Farhad

Participant

April 15, 2025 at 18:12

Here you go:

https://we.tl/t-xDYaPxv4v2?utm_campaign=TRN_TDL_05&utm_source=sendgrid&utm_medium=email&trk=TRN_TDL_05

#440767 Copied

Alex Carter

Support staff

April 16, 2025 at 08:29

Hello, Farhad,

We appreciate your prompt response.

1/ We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://fex.net/s/f9ab10y – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

2/ We have updated the Header Builder template settings on your behalf. Please clear your website cache and review the changes.

For further guidance on mobile editing and responsive design, we recommend reviewing the following articles:https://elementor.com/help/mobile-editing/ https://elementor.com/help/what-is-responsive-design/

Best Regards,
8Theme’s Team

#440809 Copied

Farhad

Participant

April 26, 2025 at 00:41

Thanks for the detailed information.
I would appreciate if you let me know how you fixed the mobile layout issue. also I need to have breadcrumbs available on shop and product pages, but disabled on the website mainpage and other pages. Could you help me fix this please?

Files is visible for topic creator and
support staff only.

#441976 Copied

Alex Carter

Support staff

April 26, 2025 at 07:04

Hello, Farhad,

1/ We simply edited the header content according to the documentation provided by the Elementor plugin. We have shared useful articles from the documentation in our previous response for your reference.

2/ Could you kindly provide the URL of the page shown in your screenshot, as well as temporary WP-Admin access, so that we can assist you further?

Best Regards,
8Theme’s Team

#441999 Copied

Farhad

Participant

April 26, 2025 at 20:21

Thank you for your reply.

I must admit I am quite confused. How could you have edited the header content if you are now asking for the URL and WP-Admin access? The website in question, as mentioned before, is gobee.io — this has been clearly stated from the beginning of our conversation.

Additionally, I find it very inconvenient to wait over 24 hours for a response that unfortunately does not address the issue and appears to show very little attention to the details I have already provided.

I would appreciate it if you could review the full thread carefully and provide a more effective solution without further delays.

#442081 Copied

Alex Carter

Support staff

April 28, 2025 at 07:10

Hello,

We apologize for the delay in our response due to the weekend.

During our communication on the forum, you provided temporary wp-access via the private content area. The fact that we were able to make edits at that time simply indicates that the access you granted was active and functioning properly.

Now, when we request access and URL again, it means that, for one reason or another — possibly due to changes you made to the access credentials by you or your site admin — we are no longer able to log into the admin panel of your site.

We hope this explanation is clear and logical. We kindly ask for your cooperation in providing temporary access when requested, so that we can better assist you in resolving your issues.

Warm Regards,
The 8Theme Team

#442136 Copied

Farhad

Participant

April 28, 2025 at 17:50

Here you go!

Please contact administrator
for this information.

#442215 Copied

Alex Carter

Support staff

April 29, 2025 at 07:59

Hello,

We appreciate your prompt response.

To disable breadcrumbs on specific pages, please try using the following settings while editing those pages – https://prnt.sc/lDqLEKunqkUn

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#442257 Copied
Viewing 18 results - 1 through 18 (of 18 total)