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  jpjewellery

  Participant

  March 7, 2025 at 16:07

  The XStore theme installed fine does not display on the live site.

  Would you kindly take a look please?

  Many thanks.

  Please, contact administrator
  for this information.

  #436563 Copied Theme version: 9.4.8
  2 Answers
  

  Rose Tyler

  Support staff

  March 7, 2025 at 16:23

  Hello, jpjewellery,

  Thank you for reaching out to us.

  Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Best regards,
  8Theme Team

  #436568 Copied
  

  Andrew Mitchell

  Support staff

  March 8, 2025 at 12:03

  Dear jpjewellery,

  In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

  Click here to share your thoughts: https://themeforest.net/downloads

  Being part of our community means a lot, and your feedback contributes immensely.

  Best Regards,
  The 8Theme Team

  #436625 Copied
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