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Xstore Theme Customize page is not loading!

This topic has 5 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Anas

  • Avatar: Anas
    Anas
    Participant
    December 3, 2021 at 20:08

    Hello everyone
    I have an issue after I installed Xstore, customize page is not loading ( Dashboard menu > appearance>customize )
    After I disabled all the plugins I figured out the Xstore plugin is the one that causes the issue, when I deactivate Xstore plugin, the page is working.
    When I activate it back the page is not loading again!

    #310862 Copied Theme version: 8.0.10
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2021 at 08:34

    Hello,

    Thanks for using our theme and for contacting us.
    Have you saved options as “Draft”?
    Provide temporary wp-admin access, via the Private Content area, so we can take a closer look.

    Regards

    #310883 Copied
    Avatar: Anas
    Anas
    Participant
    December 4, 2021 at 10:30

    Thanks for your response
    I didn’t get what you mean by “options as draft”
    Can you plz check?

    Please contact administrator
    for this information.
    #310907 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2021 at 10:37

    Hello,

    Please, don’t save options like a draft https://prnt.sc/21oljlv because it causes errors. Our developers are working to fix the issue with the draft saving and we’ll try to fix the error in the next theme update. Till that happens, please, don’t publish the option not like a draft. Check Customize (Theme Options) now.

    Regards

    #310908 Copied
    Avatar: Anas
    Anas
    Participant
    December 4, 2021 at 17:31

    OK Thanks you very much

    #310937 Copied

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The issue related to '‘Xstore Theme Customize page is not loading!’' has been successfully resolved, and the topic is now closed for further responses

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