Return to previous page

Xstore Slides shows: nothing nothing found

This topic has 9 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Sebastian

Sebastian

Participant

August 7, 2025 at 11:16

Hi 8theme,
I just tried as always add a slide to Xstore slide at the main page of 35mm.pl, but this time elementor item shows: nothing found, despite the fact it shows current slides, but I am not able to add a new one. Would you take a look or let me know what needs to be done?

Files is visible for topic creator and
support staff only.

#452056 Copied

8 Answers

Alex Carter

Support staff

August 7, 2025 at 12:22

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#452059 Copied

Sebastian

Participant

August 7, 2025 at 12:52

Link to the video attached

Please contact administrator
for this information.

#452066 Copied

Alex Carter

Support staff

August 7, 2025 at 13:06

Hello,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#452069 Copied

Sebastian

Participant

August 8, 2025 at 09:15

Frankly speaking I am not really comfortable to provide those details. Anyways, if this is the only way to go then lets do it.

Please contact administrator
for this information.

#452135 Copied

Jack Richardson

Support staff

August 8, 2025 at 10:06

Hello @Sebastian,

We kindly ask you to check the private content at your earliest convenience.

As a temporary workaround, we recommend re-saving any of the available slides. This action will refresh the slide cache, which is currently implemented to optimize the performance of both the frontend and the editor by reducing the number of query requests.

Thank you for your understanding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#452142 Copied

Sebastian

Participant

August 8, 2025 at 10:14

No luck, same issue. I have just updated the credentials

Please contact administrator
for this information.

#452147 Copied

Jack Richardson

Support staff

August 8, 2025 at 10:34

Hello @Sebastian,

We hope this message finds you well.

Kindly check the issue now. We have identified a problem in our theme code following the latest optimizations, and the fix will be included in the upcoming update. Also, we implemented the solution on your web-site.

Thank you for bringing this to our attention and for helping us improve our products.

Best regards,
The 8Theme Team

#452155 Copied

Sebastian

Participant

August 8, 2025 at 10:45

Thanks for the support! My topic “Xstore Slides shows: nothing nothing found” has been successfully resolved.

#452161 Copied
Viewing 9 results - 1 through 9 (of 9 total)