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XStore – Product page issue after update (error code 500)

This topic has 4 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

Dávid Horváth

Participant

November 11, 2024 at 15:37

Dear Support!

After update (dont know which one) I have lost the ability to edit my products.

I use Elementor template editor for product content and template too, always get an “error 500” message when I try to edit a single product with elementor.

It has no problem for 1 year.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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3 Answers

Rose Tyler

Support staff

November 11, 2024 at 15:49

Hello, Dávid Horváth,

Thank you for reaching out to us.

Please go to Woocommerce >Status > Logs > Fatal errors file > problem from Elementor Pro plugin https://prnt.sc/OqH9d09JCaTg We would recommend you to contact plugin support.

Additionally, we suggest downgrading your PHP version from 8.3.8 to 8.2, as this may help resolve the issue.

Best regards,
8Theme’s Team

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Dávid Horváth

Participant

November 11, 2024 at 17:44

Dear Tyler! Thank you for your fast help. I will write them about this issue. Thank you!

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Andrew Mitchell

Support staff

November 11, 2024 at 17:44

Dear Dávid Horváth,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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XStore – Product page issue after update (error code 500)

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