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XStore Product filter not working correctly

This topic has 5 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Andrew Mitchell

  • Avatar: Crispy123
    Crispy123
    Participant
    February 12, 2024 at 10:21

    Dear support team,

    I hope you are doing well. This morning, when using my online shop, I realised that the sidebar product filter is not working as expected. Unfortunately, when I click on a specific category, nothing happens. I suspect that the problem is related to the display of the filter. Could you please let me know how I can solve this problem?

    Thank you in advance for your help.

    Yours sincerely,
    Daniel

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    #383127 Copied Theme version: 9.2.7
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 12, 2024 at 11:32

    Hello, @Crispy123,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well. We are writing to inform you that we have conducted a thorough review of your website and are pleased to report that the sidebar product filter is functioning as intended. To provide you with a clear demonstration, we have captured a video walkthrough of the feature in action.

    We kindly invite you to view the video, which has been securely uploaded to the private content area for your reference.

    Should you continue to experience any discrepancies, we recommend that you clear your browser’s cache before re-evaluating the functionality. This simple step often resolves common display issues.

    Please do not hesitate to reach out if you require further assistance or have any additional questions. We are here to support you.

    Best regards,
    The 8Theme Team

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    #383141 Copied
    Avatar: Crispy123
    Crispy123
    Participant
    February 12, 2024 at 12:18

    Hello Support Team,

    Thank you for the quick response. The two filters you showed me in the video are working. Unfortunately, my question was regarding the product category filter, as shown in the image. Can you help me with this, as the categories are not filtering properly? Thank you in advance.

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    #383147 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 12, 2024 at 12:33

    Hello, @Crispy123,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and then revisit your site to see the changes. Specifically, we have disabled the AJAX filter option, which can be found under the following navigation path: XStore > Theme Options > WooCommerce > New Shop > Shop Page Filters.

    For your convenience, we have created a reference video which you can view in the private content area.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #383149 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 12, 2024 at 13:16

    Dear Crispy123,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #383153 Copied

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