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XStore Plumbing demo, WPBakery, unable to edit product on Home Page

This topic has 8 replies, 2 voices, and was last updated 4 years, 12 months ago ago by Robert

Robert

Participant

December 17, 2020 at 01:04

Hi

I updated XStore to v7.2.2
XStore Core is 3.2.1
Massive Addons v2.4.7 (also latest on Code Canyon)

WPBakery on is still on 6.4.2, although WordPress updates suggests that v6.5 is available, however, it is not available on this forum’s download page yet.

I am trying to edit the Product element found on the Home Page of the Plumbing demo. Note that this is a Massive Addons Element. See the screenshot below.

https://prnt.sc/w4bgbb

However, which I click oo it to edit it, nothing happens, it just hangs with no settings showing that I can edit. See screenshot below.

https://prnt.sc/w4bi3v

Please can you kindly investigate and let me know if this is an XStore glitch, or does WPBakery need updating to v6.5?

Regards
Robert

#264412 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0

7 Answers

Olga Barlow

Participant

December 17, 2020 at 15:13

Hello,

We suppose it’s some kind of glitch. WPBakery has it sometimes. As a rule, closing the popup and opening it again helps. Did you try it? You can also try to update the WPBakery plugin to version 6.5. It’s available here https://www.8theme.com/downloads
If it does not help then provide us with WP Dashboard and FTP access to your sire.

Regards

#264562 Copied
Robert

Participant

December 17, 2020 at 16:04
Hi Olga

Thanks for responding.

I tried adding the Massive elements, Product, to another site. When I do, the site send my admin email address a warning.

Hi! Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, Massive Addons for WPBakery Page Builder. First, visit your website (https://mydomain.com/) and check for any visible issues. Next, visit the page where the error was caught (https://mydomain.com/wp-admin/post.php) and check for any visible issues. Please contact your host for assistance with investigating this issue further. If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further. https://mydomain.com/wp-login.php?itsec-hb-token=wplogin&action=enter_recovery_mode&rm_token=OnX43IG7TXzlvzuO5r4fOL&rm_key=NvRUHsrcb5ntGHXoI8YND6 To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires. When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.6 Current theme: Xstore Child (version 0.0.1) Current plugin: Massive Addons for WPBakery Page Builder (version 2.4.7) PHP version 7.4.13 Error Details ============= An error of type E_ERROR was caused in line 332 of the file /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/mpc-massive/shortcodes/mpc_wc_product/mpc_wc_product.php. Error message: Uncaught Error: Call to a member function get_type() on bool in /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/mpc-massive/shortcodes/mpc_wc_product/mpc_wc_product.php:332 Stack trace: #0 /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/mpc-massive/shortcodes/mpc_wc_product/mpc_wc_product.php(711): MPC_WC_Product->build_thumbnail() #1 /home/myhostusername/domains/mydomain.com/private_html/wp-includes/shortcodes.php(343): MPC_WC_Product->shortcode_template() #2 [internal function]: do_shortcode_tag() #3 /home/myhostusername/domains/mydomain.com/private_html/wp-includes/shortcodes.php(218): preg_replace_callback() #4 /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode() #5 /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/js_composer/include/templates/shortcodes/vc_column.php(94): wpb_js_remove_wpautop() #6 /home/myhostusername/d

Before I send you the login for the site, can you please confirm whether or not you can add and edit the Massive Addons element, product (for a single product) without any issues on your end? I want t to eliminate the possibility that it is not just me first since I get problems on more than one site?

Robert
#264581 Copied
Robert

Participant

December 17, 2020 at 16:07

Note, that I did reload the page and try again many times. I refreshed the browser cache and the Cloudflare cache. I tried bypassing Cloudflare, to eliminate that. I updated WPBakery to v6.5. I’ve been trying different things for over two days now on this problem.
If WordPress is emailing me specifically when I add the Product element, then I suspect its a problem with Massive Addons, given the aforementioned error I posted.

#264582 Copied

Olga Barlow

Participant

December 17, 2020 at 19:13

Hello,

I checked the product element and don’t have the mentioned issue http://prntscr.com/w4uuu7
So, we need to check your site to help you.

Regards

#264651 Copied

Robert

Participant

December 18, 2020 at 19:43

Hello Olga

I can see from your screenshot, that you did not have a product specified in your setting popup, hence you are not seeing the problem. To see the problem I saw, there needs to be a product specified under Source > Product in the settings after an import of the Bathroom demo.

It has taken me a long time and a lot of trying different things, but I worked out the set of steps needed to recreate the problem. I do not give up so easily.

1) Import XStore bathroom demo.
2) Delete imported products before editing Home Page.
3) Edit Home Page
4) Edit one of the three existing Product WPBakery elements (Massive Addons). This will cause the popup settings window to hang.

The only way you are going to recreate the problem is if you delete the demo products before changing the setting to point to a new product you actually wish to sell.

The second problem is that adding a new element of type Product from Massive Addons, without setting any product and then saving can cause a WordPress critical error when saving the page.

To get around the first problem, I followed these steps.

1) Fresh import XStore Bathroom demo with the products also imported.
2) Create a product or products you actually wish to sell.
3) Do not delete imported products, and edit the Home Page.
4) Edit one of the three existing Product WPBakery elements (Massive Addons).
5) Change the Product setting to point to your own product.
6) Save the Home Page.
7) Now you can delete the imported products during the Bathroom demo import.

Whilst this workaround fixed my problem, it remains that the Massive Addons plugin still has a problem that should be addressed.

Can you please confirm if you are able to recreate the issue on your end following my steps?

If you are unable to recreate the problem, and you still need login credentials to my development site to see the problem, please let me know?

Robert

#264878 Copied

Olga Barlow

Participant

December 21, 2020 at 11:12

Hello,

Yes, that could be the reason of the issue. I would recommend you just move to trash products and change the home page content. Delete products permanently only after that.

Also, I see that you already reported about this issue to plugin author https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=114&filter=all#comment_25769760
Because we can’t fix it from our side, plugin author should fix this.

Regards

#265119 Copied

Robert

Participant

December 22, 2020 at 14:01

Thanks.

I will wait for a response from the plugin author and close the ticket here.

Robert

#265303 Copied
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XStore Plumbing demo, WPBakery, unable to edit product on Home Page

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