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Xstore main theme shows up as “BigDrop” on multiple sites

This topic has 12 replies, 3 voices, and was last updated 5 months, 1 week ago ago by protosotiris

protosotiris

Participant

August 18, 2025 at 12:00

Hello, I have multiple sites that after the latest update show up as “BigDrop” instead of the usual xstore on appearance. The name apeared even on the updae screen. I updated them but the issue remains. Noted, it does not affect all my xstore installations, just a few. Just FYI.

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#452891 Copied

11 Answers

Jack Richardson

Support staff

August 18, 2025 at 12:18

Hello @protosotiris,

We hope this message finds you well.

We would like to kindly ask whether you have utilized the XStore White Label Branding plugin (https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/) on the websites in question.

Please note that we have not made any modifications to the theme name in our recent updates. Therefore, any changes you are observing may be the result of customizations on your end or the use of the aforementioned plugin with personalized settings.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#452894 Copied

protosotiris

Participant

August 18, 2025 at 12:23

No, i do not use this plugin and never modified anything that would change the default theme name. The child theme name is not affected. This happened on two of my installations, the one being relatively new, so I don’t see how it can not be update related. Anyway, I just thought I let you know, in the case you want to investigate further, feel free to ask for credentials.

#452896 Copied

Jack Richardson

Support staff

August 18, 2025 at 12:34

Hello @protosotiris
Please, provide us the temporary wp-admin access to check in details.
Kind regards, Jack Richardson
The 8theme’s team

#452898 Copied

protosotiris

Participant

August 18, 2025 at 12:52

You can find the credentials in the private area

Please contact administrator
for this information.

#452900 Copied

Jack Richardson

Support staff

August 18, 2025 at 13:02

Hello @protosotiris
The credentials you sent are not correct.
Check and provide us the correct ones.
Kind regards, Jack Richardson
The 8theme’s team

#452901 Copied

protosotiris

Participant

August 18, 2025 at 13:09

pls try again, they should work now

#452902 Copied

Jack Richardson

Support staff

August 18, 2025 at 16:09

Hello @protosotiris,

We hope this message finds you well.

We have thoroughly reviewed our template and did not identify any issues on our end. It is possible that the matter may be related to custom translations configured on your side.

May we kindly ask if you have made any recent changes or customizations to the translations?

Best regards,
Jack Richardson
The 8Theme Team

#452919 Copied

protosotiris

Participant

August 19, 2025 at 07:13

You are correct, I have enabled your embedded translations. Maybe someone did something wrong in the name, because disabling them changed the theme name back to xstore.

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support staff only.

#452958 Copied

Andrew Mitchell

Support staff

August 19, 2025 at 11:03

Hello, protosotiris,

We have resolved the issue. Kindly check it at your convenience.

Best regards,
The 8Theme Team

#452981 Copied

protosotiris

Participant

August 19, 2025 at 11:12

I suggested a new translation too. Take care.

#452983 Copied

protosotiris

Participant

August 19, 2025 at 11:12

Thanks for the support! My topic “Xstore main theme shows up as “BigDrop” on multiple sites” has been successfully resolved.

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The issue related to '‘Xstore main theme shows up as “BigDrop” on multiple sites’' has been successfully resolved, and the topic is now closed for further responses

Xstore main theme shows up as “BigDrop” on multiple sites

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