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Xstore-Icon tick is not showing in the product filter

This topic has 7 replies, 4 voices, and was last updated 2 weeks, 1 days ago ago by donaceli

donaceli

Participant

March 5, 2025 at 19:34

Hello, when the filter is open and the mouse is hovered on the selection, the select icon is not being shown. The close icon works perfectly. Please see the attached.

Files is visible for topic creator and
support staff only.

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6 Answers

Rose Tyler

Support staff

March 6, 2025 at 08:21

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, provide us with temporary wp-admin access.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

#436360 Copied

donaceli

Participant

May 13, 2025 at 08:10

I have disabled all plugins to investigate the problem and found Pro Elements is a culprit. When it’s disabled the issue gets fixed. Can you provide a solution please?

#444049 Copied

Alex Carter

Support staff

May 13, 2025 at 08:26

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#444053 Copied

donaceli

Participant

May 13, 2025 at 08:41

Details in private

Please contact administrator
for this information.

#444057 Copied

Jack Richardson

Support staff

May 13, 2025 at 15:28

Hello @donaceli
Please, check now !
We set the Elementor CSS Print Method to external type and refreshed the CSS files via Elementor tools.
Kind regards, Jack Richardson
The 8theme’s team

#444173 Copied

donaceli

Participant

May 13, 2025 at 20:46

Thanks for the support! My topic “Xstore-Icon tick is not showing in the product filter” has been successfully resolved.

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Xstore-Icon tick is not showing in the product filter

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