• 

  adolfohnz

  Participant

  October 25, 2017 at 08:06

  after installing the plugins and go to the next step where it talks about support the theme stays blank (the page) press refresh (f5) remain blank, I use the url / wp-admin does not show anything.

  uninstall all (theme, database) and reinstall, but the problem persists.

  Stay tuned.

  Best regards.

  #175997 Copied Theme version: 4.10
  7 Answers
  

  Olga Barlow

  Participant

  October 25, 2017 at 08:54

  Hello,

  Please, provide me temporary admin panel and FTP access to enable WP debug and check what error caused the blank page.

  Regards

  #176001 Copied
  

  adolfohnz

  Participant

  October 25, 2017 at 13:31

  Hi Olga Barlow Of course.

  Please, contact administrator
  for this information.

  #176062 Copied
  

  Olga Barlow

  Participant

  October 25, 2017 at 13:51

  Hello,

  We get the following error while trying to connect to your server
  Error: Failed to retrieve directory listing

  Please, check the FTP settings and fix the problem to allow us to check the files.

  Regards

  #176064 Copied
  

  adolfohnz

  Participant

  October 25, 2017 at 14:26

  yes, I understand the encryption use: “only use plain FTP (insecure)”

  look at the attached image.

  Please, contact administrator
  for this information.

  #176067 Copied
  

  Olga Barlow

  Participant

  October 25, 2017 at 17:06

  Hello,

  Some theme files were missing. Seems you uploaded theme via FTP and did not copy few files. Try now.

  Regards

  #176097 Copied
  

  adolfohnz

  Participant

  October 26, 2017 at 01:06

  Many thanks, everything works great, now to enjoy this wonderful theme, thanks for the support.

  regards

  #176107 Copied
  

  Rose Tyler

  Support staff

  October 26, 2017 at 09:10

  Hello,

  You’re welcome!

  Regards

  #176125 Copied
• Viewing 8 results - 1 through 8 (of 8 total)