XStore Freelance – Slider Revolution hangs when saving

Hello Olga

I’ve uploaded an unlisted video. Please see the private content area for the video link.

At the point that I click “save” in the video, nothing else happens. It just freezes on the Saving Slide notification.

Robert

Hi Olga

I’m running DirectAdmin on the server, with Apache, php 8 on that particular account and Modsecurity with Comodo Web Application Firewall (CWAF), and ConfigServer Security & Firewall (csf).

Here is the error log for the account on that server. I am pasting it into the Private content area.

From the log, I can’t work out if it’s telling me that there is insufficient memory. One line, in particular, suggests that to me:

[data "Request body no files data length is larger than the configured limit (131072)."] [severity "CRITICAL"] [tag "CWAF"] [tag "Protocol"] [hostname "mydomain.com"] [uri "/wp-admin/admin-ajax.php"] [unique_id "YR0osBgZ-CS468QuHyHKDQAAywI"], referer: https://mydomain.com/wp-admin/admin.php?page=revslider&view=slide&id=36

If the account on the server requires more memory I can do that. I’m not having an issue with other accounts on the server running Rev Slider, but it may be because the demo has all its content in a slideshow. If this is a problem, I may not use that demo after all, especially if it is causing a drain on server resources.

Robert

Thanks Olga

I am the hosting provider, in that I manage my own servers. I will check mod security rules on the server. DirectAdmin allows me to alter rules for each domain account on the server. I have a few other tasks to perform now, but I will get back to you after I have looked at that.

Thanks
Robert

Hello Olga

I altered the modsecurity.conf file and doubled the default setting to

SecRequestBodyNoFilesLimit 262144

… then rebooted server.

Afterwards, I just tried saving the Revolution Slider slide and it saved fine without hanging, so it is working now.

Thank you for your suggestion. It worked. I will close this ticket now.

Best regards
Robert