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XStore Facebook or Google Login Not Working

This topic has 17 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

  • 16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2023 at 14:43

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ Please provide us with screenshots of your settings where the Valid OAuth redirect URL will be visible.

    You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file-sharing service such as WeTransfer https://wetransfer.com/.

    Kind Regards,
    8theme team

    #349350 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 8, 2023 at 15:23

    Here is the screenshot

    https://gyazo.com/ac5bdb4be916e6971f7cbc2508eee91e

    #349359 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2023 at 15:32

    Hello,

    Please check recommendations from these topics – https://www.8theme.com/topic/facebook-login-api-issues/ https://www.8theme.com/topic/facebook-login-cant-login-with-facebook-please-try-again-later/

    Kind Regards,
    8theme team

    #349363 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 8, 2023 at 15:47

    i check every solution on these topics but nothing help

    #349373 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2023 at 17:19

    Hello,

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    To create FTP access, please contact your hosting provider for assistance.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #349403 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 9, 2023 at 07:56

    this is the wp-admin, the site not included FTP, only access via SSH, waiting for ur next step

    Please contact administrator
    for this information.
    #349431 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 11:50

    Hello,

    We need FTP or SFTP access, please contact your hosting provider and ask to check what they can do to help with this.

    In the settings of FB, please set the next – https://prnt.sc/F2oxY0jPeH6v (enable Force Web OAuth reauthentication and Embedded Browser OAuth Login).

    Temporarily disable Login from Devices – https://prnt.sc/61mkKBGa87bL

    Check how FB login works then. Let us know the result.

    Kind Regards,
    8theme team

    #349569 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 12, 2023 at 12:39

    as I mentioned before, the website doesn’t have FTP or SFTP, it only has ssh access if you want it

    after I set the setting up, nothing fixes it it still gives the same error

    https://gyazo.com/46f6f663cd2485b002ac910f6c108f7e

    #349726 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 14:14

    Hello,

    Do you have any additional redirects? It seems that after receiving a response from the social network, there is a redirect and it breaks the process. This is only for Facebook, Google login works normally.

    Provide us with access to the Facebook API, so we can check your FB app settings.

    This https://prnt.sc/n7vpNbJloO99 – we have fixed.

    Kind Regards,
    8theme team

    #349850 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 13, 2023 at 16:12

    Send me the email to add you for Facebook app access

    #349878 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 16:57

    Hello,

    Thank you for the reply.
    Please check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #349893 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 14, 2023 at 14:53

    I can’t add these emails to the app, I will send you screenshots for all settings

    Please contact administrator
    for this information.
    #349976 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2023 at 15:24

    Hello,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #349987 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 14, 2023 at 15:36

    There is no 12

    Only 16 or 15

    https://gyazo.com/54276f71cac0fc0d8f2fb92a89bb6a9f

    #349989 Copied
    Avatar: The Egyptian Developers
    The Egyptian Developers
    Participant
    March 14, 2023 at 15:47

    It is working now after I remove the IP

    thank you so much, gonna make this topic solved

    Please contact administrator
    for this information.
    #349990 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2023 at 16:19

    Hello,

    You’re welcome! Thank you for letting us know.

    Kind Regards,
    8theme team

    #349996 Copied

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