XStore Email Builder WooCommerce Emails Not Overriding (2026)

Hello,

I’m using XStore theme (latest version, 2026) with WooCommerce (latest version, English) and I’m having a critical issue with XStore Email Builder.
Problem

Even though XStore Email Builder is enabled and email templates are designed, WooCommerce still sends the default “Order received / Processing order” emails.
The emails created in XStore Email Builder are never used.

What I have already checked and done (step by step)

WooCommerce → Settings → Advanced → Features

Email improvements → Disabled

Block-based email editor (alpha) → Disabled

WooCommerce → Settings → Emails

Email type set to HTML

XStore

Email Builder module is enabled

Templates (Processing Order / Completed Order) are:

Designed

Enabled / Active

Testing

Tested via Order actions → Customer processing order → Send

Result: Default WooCommerce email is sent, not XStore template

Cache / SMTP

Cache cleared

SMTP plugin does not modify email templates

Critical finding

There is NO email override folder in the theme:

/wp-content/themes/xstore/woocommerce/emails/

This folder does not exist at all.

As far as WooCommerce works:

If this folder (or child-theme equivalent) does not exist,

WooCommerce will always use its default email templates

So currently:

XStore Email Builder works only as a UI

But it does not hook into WooCommerce emails

Emails are never overridden

Questions for XStore team

Is XStore Email Builder deprecated in recent versions?

Is this a known compatibility issue with WooCommerce 2025–2026 email system?

Is there a missing step to enable email template override?

Should the theme be creating:

xstore/woocommerce/emails/

automatically?

Additional request (kindly)

If possible, I would also kindly ask you to review the website setup as a whole,
to check whether there is any theme-level, hook-level, or configuration-related issue that could prevent XStore Email Builder from overriding WooCommerce emails.

I want to make sure that:

The theme is correctly installed

No required files or hooks are missing

The current XStore version is behaving as expected with WooCommerce 2026+

Your confirmation on this would be highly appreciated.

Impact

This is a blocking issue for production stores, because:

Email Builder exists

But emails are never actually sent using it

I’d appreciate a clear confirmation whether:

This is a bug

A removed feature

Or expected behavior in current XStore versions

Thank you.