Return to previous page

XStore Demo Import Not Working — Images Missing

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Alex Carter

thebosshop

Participant

October 28, 2025 at 05:16

Hello,

I recently purchased and installed the XStore theme on my WordPress website. I tried importing the Minimal Fashion 03 demo (and also other demos), but the site doesn’t look like the demo preview — no images are loading, and the layout seems incomplete.

I checked that all required plugins are installed and activated, and the import process finishes without visible errors, but the images and styling don’t appear on the live site: https://thebosshop.com/
.

When I import any demo from XStore, it doesn’t seem to work properly.
Could you please provide any help or updated documentation about how to fix this issue?

Thank you,
TheBosShop Team

#458094 Copied

5 Answers

Alex Carter

Support staff

October 28, 2025 at 06:38

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

#458098 Copied

thebosshop

Participant

October 29, 2025 at 20:55

Thank you very much. I tried reinstalling the plugins but I can’t. I’m new to this and really haven’t been able to do it, even after reading the documentation. If you could help me, that would be great. Here’s the wp-admin login:

Please contact administrator
for this information.

#458304 Copied

Alex Carter

Support staff

October 30, 2025 at 07:37

Hello,

Thank you for your message.

We have imported the demo content for you. Please clear your cache and check the result.

You can enable the plugins that we have disabled, but we recommend reading each plugin’s description first, as you may not need all of the additional plugins.

Warm regards,
The 8Theme Team

#458312 Copied

thebosshop

Participant

November 3, 2025 at 01:46

Excellent, the site works perfectly. Could you provide me with a list or log of what you’ve done? I want to purchase a second license for another website I’ll be creating. However, I assume I’ll have the same issue. Thank you in advance for setting up TheBosShop.

#458551 Copied

Alex Carter

Support staff

November 3, 2025 at 08:06

Hello,

We switched to the Plugins section and disabled all third-party plugins. After that, we imported the demo content.
You will not encounter this issue if you install the theme on a clean website without any third-party plugins.

If any issue occurs, we will be happy to assist you.

Best regards,
8Theme’s Team

#458561 Copied
Viewing 6 results - 1 through 6 (of 6 total)